Credit & Collections Specialist
Elevance Health, Florida, NY, United States
Credit & Collections Specialist
Location:
This role requires associates to be
in-office 2 days per week , fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. The ideal candidate will be located near the following Pulsepoint: 3200 Lake Emma Rd, Ste 1000, Lake Mary, FL.
Training:
The training will be fully on-site. After the first 90 days, eligibility for a hybrid schedule will be determined based on productivity and attendance.
Schedule:
This position will work an 8-hour shift from 11:00 am - 8:00 pm (ET), Monday through Friday. Additional hours, including weekends or holidays, may be required based on operational needs.
How You Will Make an Impact
Responsible for follow-up on aged and current patient receivables to reduce outstanding balances and improve cash collections.
Reviews assigned accounts using Excel-based worklists, confirming demographics, guarantor information, and balance accuracy prior to patient outreach.
Conducts inbound and outbound calls to patients to provide balance explanations, answer account questions, and request/secure payment.
Processes credit/debit payments, posts transactions as required, and documents all collection activity clearly in the account notes.
Demonstrates understanding of A/R concepts (aging, denials vs. patient responsibility, payment posting impacts, account status).
Comfortable on the phone; communicates respectfully and clearly with patients, including those who are upset or confused.
Researches validity of past due accounts and current accounts.
Generates patient statements.
Prepares reports reflecting status of credit and collection activities for management review.
Minimum Requirements
Requires a H.S. diploma or equivalent and a minimum of 1 year of prior commercial debt collection experience; or any combination of education and experience, which would provide an equivalent background.
Preferred Skills, Capabilities, and Experiences
Some knowledge of accounts receivable is strongly preferred.
Experience in call center environment is a plus.
Some knowledge of medical insurance is preferred.
Equal Employment Opportunity Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.
#J-18808-Ljbffr
This role requires associates to be
in-office 2 days per week , fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. The ideal candidate will be located near the following Pulsepoint: 3200 Lake Emma Rd, Ste 1000, Lake Mary, FL.
Training:
The training will be fully on-site. After the first 90 days, eligibility for a hybrid schedule will be determined based on productivity and attendance.
Schedule:
This position will work an 8-hour shift from 11:00 am - 8:00 pm (ET), Monday through Friday. Additional hours, including weekends or holidays, may be required based on operational needs.
How You Will Make an Impact
Responsible for follow-up on aged and current patient receivables to reduce outstanding balances and improve cash collections.
Reviews assigned accounts using Excel-based worklists, confirming demographics, guarantor information, and balance accuracy prior to patient outreach.
Conducts inbound and outbound calls to patients to provide balance explanations, answer account questions, and request/secure payment.
Processes credit/debit payments, posts transactions as required, and documents all collection activity clearly in the account notes.
Demonstrates understanding of A/R concepts (aging, denials vs. patient responsibility, payment posting impacts, account status).
Comfortable on the phone; communicates respectfully and clearly with patients, including those who are upset or confused.
Researches validity of past due accounts and current accounts.
Generates patient statements.
Prepares reports reflecting status of credit and collection activities for management review.
Minimum Requirements
Requires a H.S. diploma or equivalent and a minimum of 1 year of prior commercial debt collection experience; or any combination of education and experience, which would provide an equivalent background.
Preferred Skills, Capabilities, and Experiences
Some knowledge of accounts receivable is strongly preferred.
Experience in call center environment is a plus.
Some knowledge of medical insurance is preferred.
Equal Employment Opportunity Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.
#J-18808-Ljbffr