Strategic Account Manager-Remote
Sorenson Communications, Taylorsville, UT, United States
Overview
The Strategic Account Manager is responsible for managing and developing key client accounts to drive business growth and achieve revenue targets. They build strong relationships with strategic clients, understand their business needs, and deliver tailored solutions. They also collaborate cross-functionally with sales, marketing, and product teams to ensure client satisfaction and long-term partnership success, while monitoring market trends and competitor activities to identify new opportunities and mitigate risks. The Strategic Account Manager oversees contract negotiations and renewals, ensuring alignment with company objectives.
Essential Duties and Responsibilities Strategic Account Ownership
Own and grow a portfolio of strategic, enterprise-level customers
Serve as the primary relationship owner and trusted advisor for executive and multi-threaded stakeholders
Drive long-term account success through retention, expansion, and strategic alignment
Revenue Growth & Expansion
Consistently identify, qualify, and close expansion opportunities including upsells, cross-sells, renewals, and multi-year growth agreements
Build and execute strategic account plans designed to increase ARR, deepen penetration, and expand enterprise footprint
Own quarterly and annual renewal and expansion targets, with a track record of exceeding performance expectations
Maintain disciplined pipeline management and ensure predictable revenue outcomes across assigned accounts
Sales Execution
Lead strategic discovery with executive stakeholders to uncover business drivers, risk factors, and growth opportunities
Position solutions with a focus on ROI, operational impact, and quantifiable business outcomes
Manage complex enterprise negotiations involving procurement, legal, security, and finance stakeholders
Drive renewals and expansions through close with urgency, structure, and strong deal governance
Account & Territory Strategy
Create and maintain detailed account plans aligned to customer objectives and success metrics
Forecast renewals and expansion with high accuracy in CRM
Monitor account health indicators and proactively mitigate churn risk
Cross-Functional Collaboration
Partner closely with Customer Success, Solutions Engineering, Support, and Product
Coordinate executive sponsorship and QBRs
Provide product and market feedback to leadership and roadmap teams
Other duties as assigned.
Supervisory Responsibility This position has no supervisory responsibilities.
Travel Requirements Travel Requirements: Less than 25%
Education Minimum:
4 Year/Bachelor's Degree
Experience Minimum Years of Experience:
5 years B2B sales or account management experience with at least 3+ years managing enterprise or strategic accounts and proven success driving renewals, upsell, and retention in complex environments
Knowledge, Skills, and Abilities
Experience navigating multi-stakeholder, executive-level sales cycles
Strong forecasting and CRM discipline (Salesforce or equivalent)
Strategic, consultative selling mindset
Executive-level communication and presentation skills
Strong negotiation and deal orchestration capabilities
Ability to align product value to long-term business outcomes
High attention to detail and proactive risk management
Preferred:
Experience selling SaaS or enterprise technology solutions
Familiarity with account planning frameworks and MEDDICC or Challenger
Experience in regulated, technical, or procurement-heavy environments
Working Conditions and Physical Requirements
Ability to sit and/or stand at a desk and work with a computer for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components.
Regular and predictable attendance required.
Disclaimer This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.
Apply today! www.sorenson.com/company/careers/
Equal Employment Opportunity: Sorenson Communications is an EOE, Disability/Age Employer.
Company Summary Our Mission...Harnessing the power of language, we connect diverse people and enrich the human experience.
Our Vision...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.
As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson's impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.
We achieve great things together working "The Sorenson Way" with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.
Equal Opportunity Notice Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Essential Duties and Responsibilities Strategic Account Ownership
Own and grow a portfolio of strategic, enterprise-level customers
Serve as the primary relationship owner and trusted advisor for executive and multi-threaded stakeholders
Drive long-term account success through retention, expansion, and strategic alignment
Revenue Growth & Expansion
Consistently identify, qualify, and close expansion opportunities including upsells, cross-sells, renewals, and multi-year growth agreements
Build and execute strategic account plans designed to increase ARR, deepen penetration, and expand enterprise footprint
Own quarterly and annual renewal and expansion targets, with a track record of exceeding performance expectations
Maintain disciplined pipeline management and ensure predictable revenue outcomes across assigned accounts
Sales Execution
Lead strategic discovery with executive stakeholders to uncover business drivers, risk factors, and growth opportunities
Position solutions with a focus on ROI, operational impact, and quantifiable business outcomes
Manage complex enterprise negotiations involving procurement, legal, security, and finance stakeholders
Drive renewals and expansions through close with urgency, structure, and strong deal governance
Account & Territory Strategy
Create and maintain detailed account plans aligned to customer objectives and success metrics
Forecast renewals and expansion with high accuracy in CRM
Monitor account health indicators and proactively mitigate churn risk
Cross-Functional Collaboration
Partner closely with Customer Success, Solutions Engineering, Support, and Product
Coordinate executive sponsorship and QBRs
Provide product and market feedback to leadership and roadmap teams
Other duties as assigned.
Supervisory Responsibility This position has no supervisory responsibilities.
Travel Requirements Travel Requirements: Less than 25%
Education Minimum:
4 Year/Bachelor's Degree
Experience Minimum Years of Experience:
5 years B2B sales or account management experience with at least 3+ years managing enterprise or strategic accounts and proven success driving renewals, upsell, and retention in complex environments
Knowledge, Skills, and Abilities
Experience navigating multi-stakeholder, executive-level sales cycles
Strong forecasting and CRM discipline (Salesforce or equivalent)
Strategic, consultative selling mindset
Executive-level communication and presentation skills
Strong negotiation and deal orchestration capabilities
Ability to align product value to long-term business outcomes
High attention to detail and proactive risk management
Preferred:
Experience selling SaaS or enterprise technology solutions
Familiarity with account planning frameworks and MEDDICC or Challenger
Experience in regulated, technical, or procurement-heavy environments
Working Conditions and Physical Requirements
Ability to sit and/or stand at a desk and work with a computer for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components.
Regular and predictable attendance required.
Disclaimer This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.
Apply today! www.sorenson.com/company/careers/
Equal Employment Opportunity: Sorenson Communications is an EOE, Disability/Age Employer.
Company Summary Our Mission...Harnessing the power of language, we connect diverse people and enrich the human experience.
Our Vision...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.
As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson's impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.
We achieve great things together working "The Sorenson Way" with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.
Equal Opportunity Notice Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr