eBay is hiring: Sr. Director Eng, Seller User Experience in San Jose

Position Overview

Senior Director of Engineering – Lead Seller User Experiences with a strong focus on customer experience.

Key Responsibilities

• Lead the development and enhancement of seller experiences that put customer satisfaction and experience at the forefront.
• Inspire teams to think creatively and innovatively in crafting user experiences that resonate deeply with our sellers' needs.
• Utilize user feedback and analytics to continuously refine and perfect the seller interfaces.
• Drive modernization initiatives to transform our platform into a highly adaptable self‑service offering.
• Collaborate with architects to reimagine our experience services, ensuring they align with user experience goals and technical excellence.
• Define an engineering vision that integrates customer insights to spur growth and engineering efficiency.
• Forge strong partnerships with product and business stakeholders to ensure technology roadmaps are aligned with strategic customer experience goals.
• Influence platform strategy with a focus on improving interactions and engagement with third‑party partners and the seller community.
• Cultivate a culture of collaboration, empowerment, and continuous improvement within the engineering team.
• Mentor teams to excel in delivering outstanding user‑centric experiences, fostering team capabilities in exceeding customer expectations.
• Adopt a leader as a coach philosophy to enhance team performance and customer experience delivery.

Required Qualifications

• Bachelor’s degree in Computer Science (Master’s preferred).
• 15+ years in engineering and leadership roles with a focus on delivering superior user experiences.
• Proven success as a leader in enhancing customer experience through innovative technology solutions.
• Strong architectural skills and experience with scalable systems focused on user engagement.

Desired Qualifications

• Expertise in sociotechnical systems thinking for optimal user experience design.
• Experience using metrics like DORA and SPACE to optimize both developer and user experience flow.
• Dynamic reteaming capabilities to align team efforts with evolving customer priorities.
• Proficiency in Agile and Lean methodologies focused on iterative improvements in user engagement.
• Experience in orchestrating AI/Machine Learning solutions to enhance user interfaces and experiences.

Benefits and Compensation

Base pay range: $274,400 - $366,300. Base pay offered may vary depending on location, skills, and experience. The total compensation package may include target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and other benefits (including 401k eligibility and various paid time off benefits such as PTO and parental leave).

If hired, employees will be in an at‑will position and the Company reserves the right to modify base salary at any time.

Equal Employment Opportunity Statement

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, disability, or any other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.