Director, Support Programs

* Provides strategic leadership to designated Connection Center(s) maintaining uniformity across all centers, ensuring alignment with the division strategy established by AVC SLE.* Lead center‐level retention program design and monitoring.* Lead planning initiatives to align programs and services with Dallas College’s mission and student success priorities.* Support Connection Center Managing Directors in achieving program goals and advancing the Seven Pillars of Experience.* Serve as a subject matter expert and liaison to offices supporting the Seven Pillars of Experience.* Oversee development and implementation of a learning-outcome-based programming model.* Ensure all programs and activities comply with institutional, state, and federal regulations.* Complete required Dallas College professional development training hours per academic year (minimum 19 hours for all employees; additional 16 hours for people leaders).* Perform other duties as assigned to support the mission and goals of Dallas College.* Master’s degree in a related field.* Five (5) years’ leadership experience supervising staff, program development, training, and handling crisis response.* Five (5) years’ professional, full-time experience at a college or university with demonstrated ability to plan strategically, develop innovative programs, collaborate with internal and external stakeholders, and develop and manage budgets and resources.* Demonstrated experience supervising large teams in a complex, multi-campus environment.* Demonstrated experience developing high functioning teams.* Excellent interpersonal relations skills.* Current and valid Texas driver’s license required.* Official transcripts are required.* Doctorate preferred* Demonstrated progressive leadership experience in student services, student engagement, or student affairs within higher education, ideally at a community college.* Experience with developing, managing, evaluating, and/or assessing campus-based "One Stop" programs at a large, urban, multi-campus institution is preferred.* Knowledge of the purpose of community colleges and the vision of Dallas College, along with a demonstrated commitment to serving students and employees reflecting our community.* Bilingual or multilingual preferred* Student Programs and Services: Proficiently skilled in the oversight of administering student programs and campus events, including the evaluation of programs focused on personal growth and development.* Technological Proficiency: Skilled in using integrated software systems and Microsoft applications to support student engagement initiatives.* Student Development Theory: Knowledge and understanding of student development theory, current issues, and trends across the landscape of higher education.* Strategic Oversight: Experience in providing strategic leadership and direction to personnel and programs.* Team Leadership: Proven ability to lead and manage teams, including hiring, training, and evaluating employees.* Project Management: Competent in planning, coordinating, implementing, executing, and evaluating student services, support, programs, initiatives and events.* Effective Communication: Excellent verbal and written communication skills, capable of conveying complex information to diverse stakeholders.* Interpersonal Skills: Strong ability to develop effective relationships at all levels, with a professional and collaborative demeanor.* Customer Service: Committed to providing high-quality service to students and other stakeholders.* Regulatory Compliance: Knowledge of applicable laws and regulations regarding special populations, ensuring compliance and accurate reporting.* Audit and Documentation: Experience in preparing documentation for audits and maintaining detailed records of student engagement activities.* Analytical Thinking: Ability to think critically, solve problems, and make data-driven decisions.* Innovative Solutions: Skilled in identifying opportunities for improvement and implementing innovative solutions.* Operational Management: Ability to maintain operational calendars, coordinate activities, and ensure timely delivery of student support services.* Time Management: Skilled in managing time and tasks efficiently with attention to detail and minimal errors.Dallas College is one of the largest community colleges in Texas. Since 1965, we have helped almost 3 million people on their educational journey.Dallas College originally operated as a district of seven independently accredited colleges. In 2020, those colleges united under a single name in order to offer our students a more streamlined, more convenient experience. The seven original campuses live on as our primary locations.****Locations**** #J-18808-Ljbffr