Customer Account Representative
Landis+Gyr AG, Lafayette, IN, United States
Customer Account Representative
The Customer Account Representative (CAR) serves as the primary point of contact for assigned customers, deployment teams, managed service programs, partners, distributors, agents, and the sales department. This role is responsible for managing daily order activities, ensuring accurate and timely processing of customer orders, and maintaining strong relationships across internal and external stakeholders. The CAR plays a key role in delivering exceptional customer service and supporting the overall success of the Order Management Team (OMT).
Key Responsibilities
Process and manage customer orders and Return Material Authorizations (RMAs) accurately and efficiently, ensuring compliance with contract terms and conditions.
Partner with customers or required departments prior to order submission to confirm correct part numbers, pricing, and terms are in alignment with contracts or L+G policies.
Monitor and collaborate with required departments on order progress from receipt of Purchase Order or Agreement through invoicing, including reviewing, releasing blocked orders, and billing schedules.
Proactively communicate order updates and resolve inquiries.
Collaborate with required departments to address customer requests on order status, product availability, ship dates, tracking of shipments, and pricing.
Respond to incoming calls and attend meetings as needed for the OMT.
Perform additional duties as assigned to support team and business goals.
Uphold the company’s core values and Code of Conduct in all interactions.
Represent the company professionally when engaging with internal and external stakeholders.
Knowledge, Skills, and Abilities
Exceptional people skills with a professional approach to customer communication.
Strong ability to quickly learn and understand technical products and services.
Skilled in troubleshooting and problem‑solving with a proactive response to customer needs.
Highly organized with excellent time management and prioritization abilities.
Proven ability to build and maintain strong customer relationships.
Accountabilities
Manage order‑related activities for customer orders and RMAs, ensuring timely and accurate communication.
Foster positive relationships with customers, partners, internal teams, and the public through professional and responsive interactions.
Proactively communicate order status or changes to assigned customers, partners, distributors, agents, and sales representatives.
Collaborate daily with distributors, agents, project and program teams, and the sales team to provide support within the scope of the OMT.
Provide backup support for fellow CARs as needed to maintain service continuity.
Education and Experience
2–5+ years of relevant experience in customer service, order management, or a related field.
Associate degree in a related discipline or equivalent combination of education and on‑the‑job experience.
Proficient in Microsoft Office applications, including PowerPoint, Word, Excel, Outlook, and Teams.
Experience with order entry systems such as SAP and customer inquiry platforms such as ServiceNow is valuable.
Working Conditions, Physical Requirements, and Safety
Work Environment: Primarily an indoor office setting with extended periods of computer use involving a keyboard, mouse, and monitor. Occasional use of office equipment such as phones, printers, copiers, and fax machines.
Physical Requirements: Ability to sit and work at a computer for prolonged periods. Occasionally required to stand, walk, crouch, and handle objects. If required, must be able to lift and/or move up to ten pounds. Must have the ability to see, hear, and speak clearly in English. Reasonable accommodations will be provided for individuals with disabilities to perform essential job functions.
Safety & Personal Protection Equipment (PPE) Requirements: Support and contribute to the company’s health, safety, and environmental goals. Must be current with OSHA/safety training provided by the company. If required, must be able to work while wearing appropriate personal protective equipment such as hard hats, safety boots, gloves, and hearing protection.
Additional Requirements: May vary depending on specific job assignments or operational needs.
Benefits We offer a comprehensive and competitive package of benefits including medical, dental, and vision coverage; life insurance; a 401(k) retirement plan featuring a generous company match; and a host of other perks such as tuition reimbursement, optional pet insurance, supplemental medical coverage, three weeks of paid time off, and eleven paid holidays.
Compensation Pay is in the range of
$60,000 – $74,046
per year. The position is eligible for a 401(k) match and consideration for an annual bonus. The actual base salary offered depends on factors such as the applicant’s qualifications, years of relevant experience, specific skills, level of education, and certifications or professional licenses held.
Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We value and encourage diversity in our team. This position is open to all qualified candidates regardless of gender, race, age, disability, sexual orientation, or background.
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Key Responsibilities
Process and manage customer orders and Return Material Authorizations (RMAs) accurately and efficiently, ensuring compliance with contract terms and conditions.
Partner with customers or required departments prior to order submission to confirm correct part numbers, pricing, and terms are in alignment with contracts or L+G policies.
Monitor and collaborate with required departments on order progress from receipt of Purchase Order or Agreement through invoicing, including reviewing, releasing blocked orders, and billing schedules.
Proactively communicate order updates and resolve inquiries.
Collaborate with required departments to address customer requests on order status, product availability, ship dates, tracking of shipments, and pricing.
Respond to incoming calls and attend meetings as needed for the OMT.
Perform additional duties as assigned to support team and business goals.
Uphold the company’s core values and Code of Conduct in all interactions.
Represent the company professionally when engaging with internal and external stakeholders.
Knowledge, Skills, and Abilities
Exceptional people skills with a professional approach to customer communication.
Strong ability to quickly learn and understand technical products and services.
Skilled in troubleshooting and problem‑solving with a proactive response to customer needs.
Highly organized with excellent time management and prioritization abilities.
Proven ability to build and maintain strong customer relationships.
Accountabilities
Manage order‑related activities for customer orders and RMAs, ensuring timely and accurate communication.
Foster positive relationships with customers, partners, internal teams, and the public through professional and responsive interactions.
Proactively communicate order status or changes to assigned customers, partners, distributors, agents, and sales representatives.
Collaborate daily with distributors, agents, project and program teams, and the sales team to provide support within the scope of the OMT.
Provide backup support for fellow CARs as needed to maintain service continuity.
Education and Experience
2–5+ years of relevant experience in customer service, order management, or a related field.
Associate degree in a related discipline or equivalent combination of education and on‑the‑job experience.
Proficient in Microsoft Office applications, including PowerPoint, Word, Excel, Outlook, and Teams.
Experience with order entry systems such as SAP and customer inquiry platforms such as ServiceNow is valuable.
Working Conditions, Physical Requirements, and Safety
Work Environment: Primarily an indoor office setting with extended periods of computer use involving a keyboard, mouse, and monitor. Occasional use of office equipment such as phones, printers, copiers, and fax machines.
Physical Requirements: Ability to sit and work at a computer for prolonged periods. Occasionally required to stand, walk, crouch, and handle objects. If required, must be able to lift and/or move up to ten pounds. Must have the ability to see, hear, and speak clearly in English. Reasonable accommodations will be provided for individuals with disabilities to perform essential job functions.
Safety & Personal Protection Equipment (PPE) Requirements: Support and contribute to the company’s health, safety, and environmental goals. Must be current with OSHA/safety training provided by the company. If required, must be able to work while wearing appropriate personal protective equipment such as hard hats, safety boots, gloves, and hearing protection.
Additional Requirements: May vary depending on specific job assignments or operational needs.
Benefits We offer a comprehensive and competitive package of benefits including medical, dental, and vision coverage; life insurance; a 401(k) retirement plan featuring a generous company match; and a host of other perks such as tuition reimbursement, optional pet insurance, supplemental medical coverage, three weeks of paid time off, and eleven paid holidays.
Compensation Pay is in the range of
$60,000 – $74,046
per year. The position is eligible for a 401(k) match and consideration for an annual bonus. The actual base salary offered depends on factors such as the applicant’s qualifications, years of relevant experience, specific skills, level of education, and certifications or professional licenses held.
Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We value and encourage diversity in our team. This position is open to all qualified candidates regardless of gender, race, age, disability, sexual orientation, or background.
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