Customer Service Representative
Sentara Healthcare Inc, Harrisonburg, VA, United States
SHRMH
is currently seeking a full-time remote
Customer Service Representative.
Position Status
Full-time, Day Shift Position Location
This is a remote position; however, candidates must reside in Harrisonburg or Charlottsville area. You must be able to travel on-site if you have connectivity issues. Standard Working Hours
Must be able to work between the hours of 8:00AM to 4:30PM The Customer Service Representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.
Education
High school diploma or equivalent
Required
Experience
Two years of customer service experience
required
Previous data entry experience
required
Prior scheduling experience
required
Familiar with Epic beaker
preferred
Experience in a high-volume call center
preferred
#J-18808-Ljbffr
is currently seeking a full-time remote
Customer Service Representative.
Position Status
Full-time, Day Shift Position Location
This is a remote position; however, candidates must reside in Harrisonburg or Charlottsville area. You must be able to travel on-site if you have connectivity issues. Standard Working Hours
Must be able to work between the hours of 8:00AM to 4:30PM The Customer Service Representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.
Education
High school diploma or equivalent
Required
Experience
Two years of customer service experience
required
Previous data entry experience
required
Prior scheduling experience
required
Familiar with Epic beaker
preferred
Experience in a high-volume call center
preferred
#J-18808-Ljbffr