
AI CX Value Realization Lead
Zoom, Montgomery, AL, United States
A leading technology company is looking for a Value Advisor - AI to guide clients on AI-enabled transformation in customer experience. This hands-on role involves partnering with sales and product teams, analyzing customer strategies, and facilitating executive workshops. Ideal candidates have 6–9 years of experience in SaaS CX, proven skills in customer service operations, and strong communication abilities. The position aims to elevate customer dialogue around outcomes rather than features, contributing to impactful CX innovations.
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