Customer Service Representative
Legacy Turkey, Melrose, MN, United States
Overview
Legacy Turkey has a full‑time, benefits‑eligible, career opportunity in the role of
Customer Service Representative (CSR) – Sales Support . This position serves as a key link between customers, the sales team, and plant operations. The role is responsible for managing customer orders, ensuring accurate order entry and fulfillment, coordinating with production and logistics, and delivering exceptional service to maintain strong customer relationships. The CSR plays a critical role in ensuring that customer expectations are met while aligning with production capabilities and company goals.
Responsibilities
Serve as primary contact for customers and sales reps, ensuring timely and professional communication
Process and manage customer orders accurately in ERP systems
Coordinate with production, scheduling, and shipping to meet customer needs
Monitor order fulfillment and proactively resolve issues or delays
Manage order changes, including adjustments, cancellations, and substitutions
Collaborate cross‑functionally to support smooth order execution
Build strong customer relationships and handle inquiries or concerns
Maintain accurate records and support reporting, forecasting, and demand planning
The Ideal Candidate
High school diploma or equivalent
2+ years of customer service, sales support, or order management experience
Strong attention to detail and organizational skills
Excellent communication skills (verbal and written)
Proficient in Microsoft Office (Excel, Outlook, Word)
Ability to manage multiple priorities in a fast‑paced environment
Customer‑focused with a collaborative mindset
Strong problem‑solving skills
Detail‑oriented and adaptable in dynamic environments
Experience in food processing, agriculture, or manufacturing is preferred
Familiarity with ERP systems (e.g., Microsoft Dynamics 365), preferred
Knowledge of production scheduling or supply chain processes, preferred
Benefits We are proud to offer a generous benefit package in addition to competitive compensation. Our benefits include medical, dental, and vision insurance options, Health Savings Account with company match, 401(k) plan with company match up to 4% of your compensation, PTO accrual, holiday pay, company‑paid short and long‑term disability, and company‑paid life insurance.
Starting Wage:
$21.07 – $26.34 / Hour
How to Apply Apply online or contact Rachel Weiss, Talent Acquisition Specialist, 320‑222‑9790, Rachel.Weiss@Life-Scienceinnovation.com
#J-18808-Ljbffr
Customer Service Representative (CSR) – Sales Support . This position serves as a key link between customers, the sales team, and plant operations. The role is responsible for managing customer orders, ensuring accurate order entry and fulfillment, coordinating with production and logistics, and delivering exceptional service to maintain strong customer relationships. The CSR plays a critical role in ensuring that customer expectations are met while aligning with production capabilities and company goals.
Responsibilities
Serve as primary contact for customers and sales reps, ensuring timely and professional communication
Process and manage customer orders accurately in ERP systems
Coordinate with production, scheduling, and shipping to meet customer needs
Monitor order fulfillment and proactively resolve issues or delays
Manage order changes, including adjustments, cancellations, and substitutions
Collaborate cross‑functionally to support smooth order execution
Build strong customer relationships and handle inquiries or concerns
Maintain accurate records and support reporting, forecasting, and demand planning
The Ideal Candidate
High school diploma or equivalent
2+ years of customer service, sales support, or order management experience
Strong attention to detail and organizational skills
Excellent communication skills (verbal and written)
Proficient in Microsoft Office (Excel, Outlook, Word)
Ability to manage multiple priorities in a fast‑paced environment
Customer‑focused with a collaborative mindset
Strong problem‑solving skills
Detail‑oriented and adaptable in dynamic environments
Experience in food processing, agriculture, or manufacturing is preferred
Familiarity with ERP systems (e.g., Microsoft Dynamics 365), preferred
Knowledge of production scheduling or supply chain processes, preferred
Benefits We are proud to offer a generous benefit package in addition to competitive compensation. Our benefits include medical, dental, and vision insurance options, Health Savings Account with company match, 401(k) plan with company match up to 4% of your compensation, PTO accrual, holiday pay, company‑paid short and long‑term disability, and company‑paid life insurance.
Starting Wage:
$21.07 – $26.34 / Hour
How to Apply Apply online or contact Rachel Weiss, Talent Acquisition Specialist, 320‑222‑9790, Rachel.Weiss@Life-Scienceinnovation.com
#J-18808-Ljbffr