Commercial Lines Account Manager (Hybrid)
PDCM Insurance Inc., Kingston, NY, United States
Position Overview
We are seeking an experienced, Senior Commercial Lines Account Manager to join our growing Commercial Lines Team! This team member's main responsibility will be to provide customers with product and service support to achieve overall customer satisfaction.
Work Arrangement This is a full‑time position with a hybrid work arrangement and can report to our office located in Cheshire, CT, Kingston NY, Thornwood NY, or Enfield CT.
Professional Responsibilities
Provide prompt, accurate and courteous service to clients, producers, and company personnel
Responsible for rating of customers using carrier websites
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactionsDevelop and maintain a knowledge base of the evolving products and service li>
Create proposals for Sales Executive
Support sales team and new producers to understand commercial lines coverage
Manage daily account management of assigned commercial business
Support all team projects and priorities as determined by management
Assume other job responsibilities as assigned by manager
Qualifications and Requirements
8+ years of previous commercial insurance customer service or insurance sales experience preferred
High school diploma or equivalent required; college degree preferred
Active New York Property & Casualty insurance license
Claims experience is helpful, but not required
Excellent interpersonal and communication skills (both oral and written)
Proficient with use of Microsoft Office Suite and products
A passion for being part of a team that drives our company to industry leadership
Ability to establish and maintain effective working relationships with both peers and clients
Authorized to work in the U.S. without sponsorship
Benefits We offer a comprehensive health and welfare program to employees, family members and domestic partners. Employees are eligible for benefits coverage the first of the month following 30 days of employment. We offer:
Medical, Dental, and Vision Benefits
Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs
Company paid Short‑Term Disability, Long‑Term Disability and Group Term Life
Company paid Employee Assistance Program
Paid holidays
Personalized PTO
401(k) with employer match
Pay Range $90,000 - $100,000 per year depending on experience.
*A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the required state pay transparency law. The salary analysis considers relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis.
Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at www.patriotgis.com.
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Work Arrangement This is a full‑time position with a hybrid work arrangement and can report to our office located in Cheshire, CT, Kingston NY, Thornwood NY, or Enfield CT.
Professional Responsibilities
Provide prompt, accurate and courteous service to clients, producers, and company personnel
Responsible for rating of customers using carrier websites
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactionsDevelop and maintain a knowledge base of the evolving products and service li>
Create proposals for Sales Executive
Support sales team and new producers to understand commercial lines coverage
Manage daily account management of assigned commercial business
Support all team projects and priorities as determined by management
Assume other job responsibilities as assigned by manager
Qualifications and Requirements
8+ years of previous commercial insurance customer service or insurance sales experience preferred
High school diploma or equivalent required; college degree preferred
Active New York Property & Casualty insurance license
Claims experience is helpful, but not required
Excellent interpersonal and communication skills (both oral and written)
Proficient with use of Microsoft Office Suite and products
A passion for being part of a team that drives our company to industry leadership
Ability to establish and maintain effective working relationships with both peers and clients
Authorized to work in the U.S. without sponsorship
Benefits We offer a comprehensive health and welfare program to employees, family members and domestic partners. Employees are eligible for benefits coverage the first of the month following 30 days of employment. We offer:
Medical, Dental, and Vision Benefits
Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs
Company paid Short‑Term Disability, Long‑Term Disability and Group Term Life
Company paid Employee Assistance Program
Paid holidays
Personalized PTO
401(k) with employer match
Pay Range $90,000 - $100,000 per year depending on experience.
*A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the required state pay transparency law. The salary analysis considers relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis.
Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at www.patriotgis.com.
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