Leasing Agent
Yugo, West Lafayette, IN, United States
Current job opportunities are posted here as they become available.
Company: Yugo USA Community: Launch Social Living Location: On-site / West Lafayette, Indiana Position Title: Leasing Agent Position Type: Full time / Hourly / Non-exempt Compensation: $10.00 - $13.00 per hour
Key Responsibilities
Greets prospective clients, shows community and performs leasing duties.
Answers and handles incoming phone calls from prospective new residents, current residents, vendor/suppliers, etc. Completes guest cards and maintains them according to established procedures.
Tours the community and models the property with prospects, using product knowledge to communicate property features and benefits to close the sale; follows up on prospects that did not close and attempts to close the sale again.
Has the prospect complete the application and secure a deposit in accordance with the company procedures and Fair Housing requirements.
Maintains awareness of local market conditions and trends and contributes ideas to the property manager for marketing the community and improving resident satisfaction.
Updates required reports concerning move‑out notices, activity, etc., on a daily basis and provides information to the property manager.
Proofreads all lease paperwork and processes move‑ins and move‑outs; organizes and files all applicable reports, leases, and paperwork.
Updates reports and processes applications for approvals (credit check, rental history, etc.) and submits processed applications to the community manager for approval; follows up with the applicant regarding status.
Ensures the apartment is ready for the resident to move in on the agreed date and orients new residents to the community.
Assists in monitoring renewals and distributes and follows up on renewal notices.
Monitors advertising effectiveness and gathers information about market competition in the area.
Consistently implements policies of the community and represents the company in a professional manner at all times.
Accepts rental payments and gives them to the appropriate staff member to process.
Distributes all company or community‑issued notices.
Maintains accurate monthly commission records on leases and renewals for bonus purposes.
Assists the management team with other various tasks as required.
Receives all telephone calls and in‑person visits, listening to resident requests, concerns, and comments.
Accepts service requests from residents and routes them to maintenance for prompt processing; conducts service follow‑up with the resident when work is completed.
Assists with marketing and sales programs, maintaining market information, including amenities, facilities, and pricing; prepares for and participates in the weekly leasing activity call.
Maintains open communication with the property manager and maintenance supervisor.
Contributes to the cleanliness and curb appeal of the community on an ongoing basis.
Assists in planning resident functions and attends functions as directed.
Participates in outreach marketing activities on a regular basis to obtain prospective residents.
Conducts market surveys and shops competitive communities.
Completes and maintains Fair Housing Certification and complies with all state, federal, and local laws, including Fair Housing; oversees compliance with policies related to employment and human resources.
Communicates policy and procedure changes with community team members.
Demonstrates an ability to support and contribute to the community team.
Is able to work a flexible schedule, including evenings and weekends.
Demonstrates the ability to diffuse and respond to customer concerns to avoid escalation of the problem.
Enforces all policies and procedures and maintains compliance by ensuring all property records (leases, addenda, reports, etc.) are kept in accordance with all legal requirements and company policies and practices.
Ensures the office is opened on schedule and that the office and model apartments are maintained in a clean condition; begins daily work quickly and independently.
Uses tools, methods, and systems to gather and interpret current market and economic trends that may impact the community.
Complies with all company procedures relating to turn activities including budgeting and pre‑turn planning, vendor management, cost containment, and staffing.
Performs other duties as assigned and as necessary.
Business Acumen – understands business implications of decisions; demonstrates orientation to profitability.
Demonstrates knowledge of market and competition; aligns work with strategic goals; improves processes, products, and services.
Communication – speaks clearly and persuasively in positive or negative situations; listens and clarifies; responds well to questions; reads and interprets written information; writes clearly and informatively.
Customer Service – manages difficult or emotional customer and staff situations; responds promptly to customer needs; solicits customer feedback to improve service; meets commitments.
Problem Solving – identifies and resolves problems in a timely manner; gathers and analyzes information skilfully; develops alternative solutions; works well in group problem‑solving situations; uses reason even when dealing with emotional topics; identifies existing and potential barriers to successful accomplishment of property objectives and uses performance data, observation, budgetary and other financial information to create solutions.
Interpersonal Skills – focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas.
Leadership – exhibits confidence in self and others; inspires and motivates others to perform well; influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
Ethics – treats people with respect; keeps commitments; inspires trust of others; works with integrity and ethics.
Organizational Support – follows policies and procedures; completes administrative tasks correctly and on time; supports and respects diversity.
Strategic Thinking – develops strategies to achieve organizational goals; understands organization’s strengths and weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
Judgment – displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision‑making process; makes timely decisions.
Planning/Organizing – prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans.
Professionalism – approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration; accepts responsibility for own actions; follows through on commitments.
Thoroughness – demonstrates attention to accuracy and quality; looks for ways to improve and get more done.
Adaptability – adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; deals with frequent change, delays, or unexpected events.
Dependability – follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.
Initiative – takes independent actions and calculated risks; looks for and takes advantage of opportunities.
Supervisory Responsibility
This position has no supervisory responsibilities.
Experience and Knowledge To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Certificates and Licenses
None required for this position.
Education and Experience
High school diploma, GED or equivalent, preferred. In lieu of a degree, equivalent experience in residential properties, rental operations, or related business operations is required.
Residential property, rental operations, or related business operations experience preferred.
Computer Skills
Property Management software, RealPage or similar systems.
Experience with MS Office, Outlook, MS Word, and Excel.
Physical Demands
Regularly required to see, hear, talk, and use hands to handle or feel; frequently required to reach with hands and arms; regularly required to sit, stand, walk, climb, or balance; may stoop, kneel, crouch, or crawl; may use sense of smell; must regularly lift and/or move up to 10 pounds; noise level in the work environment is usually moderate.
Employees may be monitored or recorded at any time for training purposes to critique customer service skills and provide feedback on job performance as needed (includes phone audio recordings and onsite video recordings).
Expected Hours of Work
Offices are open Monday through Saturday and often also on Sundays with hours determined by location. Ability to work outside of office hours and weekends is required.
Travel
Travel is minimal. When required, it is primarily local during business hours.
Additional Eligibility Qualifications
None required for this position.
Compensation and Benefits This position offers a competitive salary, bonus eligibility, and opportunities for advancement and growth. The position is eligible to participate in the Yugo USA benefits plan, which includes:
Competitive and flexible medical, dental, and vision plans
Competitive 401(k) match
Health Savings Accounts (HSA) with generous company contribution
Flexible Spending Accounts (FSA)
Paid vacation time and holidays
Paid parental leave
Paid sick leave for all employees
Summer Friday program for corporate positions
EAP and LifeCare program for employees and family members
Voting leave
Leadership conferences and workshops
#J-18808-Ljbffr
Company: Yugo USA Community: Launch Social Living Location: On-site / West Lafayette, Indiana Position Title: Leasing Agent Position Type: Full time / Hourly / Non-exempt Compensation: $10.00 - $13.00 per hour
Key Responsibilities
Greets prospective clients, shows community and performs leasing duties.
Answers and handles incoming phone calls from prospective new residents, current residents, vendor/suppliers, etc. Completes guest cards and maintains them according to established procedures.
Tours the community and models the property with prospects, using product knowledge to communicate property features and benefits to close the sale; follows up on prospects that did not close and attempts to close the sale again.
Has the prospect complete the application and secure a deposit in accordance with the company procedures and Fair Housing requirements.
Maintains awareness of local market conditions and trends and contributes ideas to the property manager for marketing the community and improving resident satisfaction.
Updates required reports concerning move‑out notices, activity, etc., on a daily basis and provides information to the property manager.
Proofreads all lease paperwork and processes move‑ins and move‑outs; organizes and files all applicable reports, leases, and paperwork.
Updates reports and processes applications for approvals (credit check, rental history, etc.) and submits processed applications to the community manager for approval; follows up with the applicant regarding status.
Ensures the apartment is ready for the resident to move in on the agreed date and orients new residents to the community.
Assists in monitoring renewals and distributes and follows up on renewal notices.
Monitors advertising effectiveness and gathers information about market competition in the area.
Consistently implements policies of the community and represents the company in a professional manner at all times.
Accepts rental payments and gives them to the appropriate staff member to process.
Distributes all company or community‑issued notices.
Maintains accurate monthly commission records on leases and renewals for bonus purposes.
Assists the management team with other various tasks as required.
Receives all telephone calls and in‑person visits, listening to resident requests, concerns, and comments.
Accepts service requests from residents and routes them to maintenance for prompt processing; conducts service follow‑up with the resident when work is completed.
Assists with marketing and sales programs, maintaining market information, including amenities, facilities, and pricing; prepares for and participates in the weekly leasing activity call.
Maintains open communication with the property manager and maintenance supervisor.
Contributes to the cleanliness and curb appeal of the community on an ongoing basis.
Assists in planning resident functions and attends functions as directed.
Participates in outreach marketing activities on a regular basis to obtain prospective residents.
Conducts market surveys and shops competitive communities.
Completes and maintains Fair Housing Certification and complies with all state, federal, and local laws, including Fair Housing; oversees compliance with policies related to employment and human resources.
Communicates policy and procedure changes with community team members.
Demonstrates an ability to support and contribute to the community team.
Is able to work a flexible schedule, including evenings and weekends.
Demonstrates the ability to diffuse and respond to customer concerns to avoid escalation of the problem.
Enforces all policies and procedures and maintains compliance by ensuring all property records (leases, addenda, reports, etc.) are kept in accordance with all legal requirements and company policies and practices.
Ensures the office is opened on schedule and that the office and model apartments are maintained in a clean condition; begins daily work quickly and independently.
Uses tools, methods, and systems to gather and interpret current market and economic trends that may impact the community.
Complies with all company procedures relating to turn activities including budgeting and pre‑turn planning, vendor management, cost containment, and staffing.
Performs other duties as assigned and as necessary.
Business Acumen – understands business implications of decisions; demonstrates orientation to profitability.
Demonstrates knowledge of market and competition; aligns work with strategic goals; improves processes, products, and services.
Communication – speaks clearly and persuasively in positive or negative situations; listens and clarifies; responds well to questions; reads and interprets written information; writes clearly and informatively.
Customer Service – manages difficult or emotional customer and staff situations; responds promptly to customer needs; solicits customer feedback to improve service; meets commitments.
Problem Solving – identifies and resolves problems in a timely manner; gathers and analyzes information skilfully; develops alternative solutions; works well in group problem‑solving situations; uses reason even when dealing with emotional topics; identifies existing and potential barriers to successful accomplishment of property objectives and uses performance data, observation, budgetary and other financial information to create solutions.
Interpersonal Skills – focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas.
Leadership – exhibits confidence in self and others; inspires and motivates others to perform well; influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
Ethics – treats people with respect; keeps commitments; inspires trust of others; works with integrity and ethics.
Organizational Support – follows policies and procedures; completes administrative tasks correctly and on time; supports and respects diversity.
Strategic Thinking – develops strategies to achieve organizational goals; understands organization’s strengths and weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
Judgment – displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision‑making process; makes timely decisions.
Planning/Organizing – prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans.
Professionalism – approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration; accepts responsibility for own actions; follows through on commitments.
Thoroughness – demonstrates attention to accuracy and quality; looks for ways to improve and get more done.
Adaptability – adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; deals with frequent change, delays, or unexpected events.
Dependability – follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.
Initiative – takes independent actions and calculated risks; looks for and takes advantage of opportunities.
Supervisory Responsibility
This position has no supervisory responsibilities.
Experience and Knowledge To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Certificates and Licenses
None required for this position.
Education and Experience
High school diploma, GED or equivalent, preferred. In lieu of a degree, equivalent experience in residential properties, rental operations, or related business operations is required.
Residential property, rental operations, or related business operations experience preferred.
Computer Skills
Property Management software, RealPage or similar systems.
Experience with MS Office, Outlook, MS Word, and Excel.
Physical Demands
Regularly required to see, hear, talk, and use hands to handle or feel; frequently required to reach with hands and arms; regularly required to sit, stand, walk, climb, or balance; may stoop, kneel, crouch, or crawl; may use sense of smell; must regularly lift and/or move up to 10 pounds; noise level in the work environment is usually moderate.
Employees may be monitored or recorded at any time for training purposes to critique customer service skills and provide feedback on job performance as needed (includes phone audio recordings and onsite video recordings).
Expected Hours of Work
Offices are open Monday through Saturday and often also on Sundays with hours determined by location. Ability to work outside of office hours and weekends is required.
Travel
Travel is minimal. When required, it is primarily local during business hours.
Additional Eligibility Qualifications
None required for this position.
Compensation and Benefits This position offers a competitive salary, bonus eligibility, and opportunities for advancement and growth. The position is eligible to participate in the Yugo USA benefits plan, which includes:
Competitive and flexible medical, dental, and vision plans
Competitive 401(k) match
Health Savings Accounts (HSA) with generous company contribution
Flexible Spending Accounts (FSA)
Paid vacation time and holidays
Paid parental leave
Paid sick leave for all employees
Summer Friday program for corporate positions
EAP and LifeCare program for employees and family members
Voting leave
Leadership conferences and workshops
#J-18808-Ljbffr