Director of Spa and Wellness - Signia by Hilton, Atlanta
Hilton Worldwide, Inc., Atlanta, GA, United States
Director of Spa and Wellness - Signia by Hilton, Atlanta
Job Number:
HOT0CHC9
Work Locations Signia Atlanta 159 Northside Dr NW Atlanta 30313
Benefits
Go Hilton travel program: 100 nights of discounted travel
Access to your pay when you need it through DailyPay
Hilton Shares: employee stock purchase program (ESPP) - 15% discount
Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks for eligible partners and adoptive parents
Debt-Free Education: access to college degrees and professional certifications through Guild Education
Flexible shifts and days off
Comprehensive Health Insurance coverage, including Telemedicine and at-home care via AmazonCare
Mental health resources, including free counseling through the Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
401K plan with company match
Responsibilities
Direct and administer all Spa operations including guest service, product quality, merchandising, marketing, revenue generation, inventory management, cost controls, systems use and management, budget and forecasting, report generation, department management, policy implementation and enforcement, and meeting participation and facilitation.
Develop and implement spa menus and marketing strategies.
Initiate and implement marketing and up-selling techniques to promote spa services and maximize overall revenue.
Monitor and assess service and satisfaction trends, evaluate and address issues, and make improvements accordingly.
Monitor and develop team member performance including supervision, professional development, scheduling, counseling, evaluations, and recognition/reward.
Recruit, interview, and train team members.
Ensure team members have current knowledge of spa products, services, facilities, pricing, and policies.
Resolve guest issues and concerns to guest satisfaction.
Qualifications
Hospitality – Passionate about delivering exceptional guest experiences.
Integrity – Do the right thing, all the time.
Leadership – Leaders in industry and communities.
Teamwork – Team players in everything we do.
Ownership – Own actions and decisions.
Now – Operate with urgency and discipline.
Quality
Productivity
Customer Focus
#J-18808-Ljbffr
HOT0CHC9
Work Locations Signia Atlanta 159 Northside Dr NW Atlanta 30313
Benefits
Go Hilton travel program: 100 nights of discounted travel
Access to your pay when you need it through DailyPay
Hilton Shares: employee stock purchase program (ESPP) - 15% discount
Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks for eligible partners and adoptive parents
Debt-Free Education: access to college degrees and professional certifications through Guild Education
Flexible shifts and days off
Comprehensive Health Insurance coverage, including Telemedicine and at-home care via AmazonCare
Mental health resources, including free counseling through the Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
401K plan with company match
Responsibilities
Direct and administer all Spa operations including guest service, product quality, merchandising, marketing, revenue generation, inventory management, cost controls, systems use and management, budget and forecasting, report generation, department management, policy implementation and enforcement, and meeting participation and facilitation.
Develop and implement spa menus and marketing strategies.
Initiate and implement marketing and up-selling techniques to promote spa services and maximize overall revenue.
Monitor and assess service and satisfaction trends, evaluate and address issues, and make improvements accordingly.
Monitor and develop team member performance including supervision, professional development, scheduling, counseling, evaluations, and recognition/reward.
Recruit, interview, and train team members.
Ensure team members have current knowledge of spa products, services, facilities, pricing, and policies.
Resolve guest issues and concerns to guest satisfaction.
Qualifications
Hospitality – Passionate about delivering exceptional guest experiences.
Integrity – Do the right thing, all the time.
Leadership – Leaders in industry and communities.
Teamwork – Team players in everything we do.
Ownership – Own actions and decisions.
Now – Operate with urgency and discipline.
Quality
Productivity
Customer Focus
#J-18808-Ljbffr