Marcus by Goldman Sachs, Operations Product and Experience Analyst – Draper, UT
Goldman Sachs Bank AG, Richardson, TX, United States
Marcus by Goldman Sachs, Operations Product and Experience Analyst – Draper, UT / Richardson, TX location_on Richardson, Texas, United States
Marcus by Goldman Sachs
As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing high-yield savings accounts and Certificates of Deposit (CDs) directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers, and is recognized as the largest pure online bank, delivering a fully digital experience without physical branches.
About the role The Operations Product and Experience Analyst is responsible for working closely with the Operations team to examine and assess current operational processes. The goal is to pinpoint opportunities for enhancing accuracy, efficiency, and customer experience. This role also involves defining new features, capabilities, processes, and tools to support product development efforts within the Marcus Deposit organization.
Responsibilities
Deliver projects assigned by the Operations Product and Experience Leader.
Facilitate exploratory meetings with relevant stakeholders to gain a deeper understanding of operations processes.
Review and analyze existing processes, identifying opportunities for increased efficiency by evaluating end-to-end time spent and handoffs.
Collaborate with Product Managers to establish product features, requirements, and user stories, ensuring concise acceptance criteria.
Work in close partnership with the Operations team to review designs and processes for new features.
Assist in testing new features to ensure they meet quality standards.
Help identify and resolve bugs that arise with new feature releases.
Coordinate with development technology teams during daily standups to groom JIRA stories and tasks related to new features owned by the team.
Collaborate with other product managers to define requirements and development timelines for new functions, tools, capabilities, and features.
Basic Qualifications
1-3 years of operations experience.
Proficient in Jira.
Experience or familiarity with consumer banking products such as savings, and CDs.
Ability to work in a fast‑paced environment, consistently meeting strict deadlines and adapting to changing priorities.
Ability to thrive in a highly collaborative environment with a strong emphasis on teamwork.
Excellent attention to detail as well as strong organization, communication and presentation skills.
ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs.
We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html
Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.
Healthcare & Medical Insurance We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance.
Financial Wellness & Retirement We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees’ priorities.
Health Services We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state‑of‑the‑art on‑site health centers in certain offices.
Fitness To encourage employees to live a healthy and active lifestyle, some of our offices feature on‑site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre‑approved amount).
Child Care & Family Care We offer on‑site child care centers that provide full‑time and emergency back‑up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.
Benefits at Goldman Sachs Read more about the full suite of class‑leading benefits our firm has to offer.
#J-18808-Ljbffr
Marcus by Goldman Sachs
As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing high-yield savings accounts and Certificates of Deposit (CDs) directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers, and is recognized as the largest pure online bank, delivering a fully digital experience without physical branches.
About the role The Operations Product and Experience Analyst is responsible for working closely with the Operations team to examine and assess current operational processes. The goal is to pinpoint opportunities for enhancing accuracy, efficiency, and customer experience. This role also involves defining new features, capabilities, processes, and tools to support product development efforts within the Marcus Deposit organization.
Responsibilities
Deliver projects assigned by the Operations Product and Experience Leader.
Facilitate exploratory meetings with relevant stakeholders to gain a deeper understanding of operations processes.
Review and analyze existing processes, identifying opportunities for increased efficiency by evaluating end-to-end time spent and handoffs.
Collaborate with Product Managers to establish product features, requirements, and user stories, ensuring concise acceptance criteria.
Work in close partnership with the Operations team to review designs and processes for new features.
Assist in testing new features to ensure they meet quality standards.
Help identify and resolve bugs that arise with new feature releases.
Coordinate with development technology teams during daily standups to groom JIRA stories and tasks related to new features owned by the team.
Collaborate with other product managers to define requirements and development timelines for new functions, tools, capabilities, and features.
Basic Qualifications
1-3 years of operations experience.
Proficient in Jira.
Experience or familiarity with consumer banking products such as savings, and CDs.
Ability to work in a fast‑paced environment, consistently meeting strict deadlines and adapting to changing priorities.
Ability to thrive in a highly collaborative environment with a strong emphasis on teamwork.
Excellent attention to detail as well as strong organization, communication and presentation skills.
ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs.
We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html
Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.
Healthcare & Medical Insurance We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance.
Financial Wellness & Retirement We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees’ priorities.
Health Services We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state‑of‑the‑art on‑site health centers in certain offices.
Fitness To encourage employees to live a healthy and active lifestyle, some of our offices feature on‑site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre‑approved amount).
Child Care & Family Care We offer on‑site child care centers that provide full‑time and emergency back‑up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.
Benefits at Goldman Sachs Read more about the full suite of class‑leading benefits our firm has to offer.
#J-18808-Ljbffr