Senior Director, Forward Deployed Engineering Lead - Agentforce Supply Chain

We are looking for a Senior Director, Forward Deployed Engineering to lead our Agentforce Supply Chain organization.* Proven Leadership: 5+ years in direct people management or indirect leadership roles, with a track record in talent management and technical team building.* Industry Expertise: Practical experience in Supply Chain Management (SCM), Enterprise Resource Planning (ERP), Manufacturing Execution Systems (MES), or similar complex enterprise solutions.* AI/Agentic Platform Authority: Demonstrated track record deploying AI/LLM-based solutions at scale — including agentic frameworks, prompt engineering, and retrieval-augmented generation (RAG) — with the credibility to represent Salesforce's AI vision at the executive level with customers and partners.* Technical Fluency: Working proficiency in one or more programming languages (Python, JavaScript, Apex, or Java); able to engage credibly with engineers and architects without relying on intermediaries.* Strategic Problem-Solving: Proven ability to diagnose systemic failure patterns — whether product, configuration, or data — and translate ambiguous field signals into structured, actionable insights for Product & Engineering.* Executive Communication: Exceptional written and verbal communication skills; able to distill complex technical findings into crisp narratives that resonate with C-suite customers and internal leadership without requiring follow-up.* Operational Intelligence Mindset: Experience leveraging product telemetry, observability data, and field intelligence to identify platform patterns, surface product gaps, and inform R&D prioritization at an organizational level.* High Agency & Organizational Agility: Track record of building and leading teams that thrive in ambiguous, high-stakes environments — instilling a culture of experimentation, fast iteration, and continuous learning across the organization.* Willingness to Travel: Ability to travel 20–30% to customer sites and company engagements.* Prior leadership experience in a forward deployed engineering, solutions engineering, or technical advisory organization — with direct accountability for field outcomes and customer technical success.* Degree in Industrial Engineering, Supply Chain Management, Computer Science, or a related technical field (or equivalent relevant experience).* MBA or an advanced degree in Industrial Engineering, Supply Chain Management, or Operations Research.* Hands-on experience with supply chain workflow platforms (e.g., Regrello, Coupa, o9 Solutions, Blue Yonder, or similar).* Experience designing target operating models for global supply chains with complex multi-site, multi-party requirements.* Experience with Salesforce CRM, Supply Chain Management, or comparable enterprise systems.* Hands-on familiarity with Salesforce CRM, Agentforce platform, and Data 360; fluency with adjacent enterprise platforms a strong plus.* Proven ability to build thought leadership presence — through content, community engagement, or executive influence — that elevates both team credibility and platform adoption.When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and *be your best*, and our AI agents accelerate your impact so you can *do your best*. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our

for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. #J-18808-Ljbffr