Assistant Director, Residential Education Operations
Florida Atlantic University, Boca Raton, FL, United States
## Assistant Director, Residential Education Operations**Apply now to join FAU on its race to excellence.****For more information on everything FAU has to offer, please visit .****Note: Current FAU employees must apply as an internal applicant by logging into their existing Workday employee account.****Position Summary:**Florida Atlantic University is seeking an Assistant Director of Residential Education Operations. - Boca Raton, FL.The Assistant Director for Residential Education Operations is a member of the Residential Education leadership team within the Department of Housing and Residential Education. This live-in position directly supervises five Operations Coordinators, indirectly supports 100 Front Desk staff, and oversees residential front desk operations on the Boca Raton and Jupiter campuses.
The Assistant Director for Residential Education Operations contributes to a university housing program that prioritizes student satisfaction, retention, learning, and engagement. This position participates in the second layer of the on-call rotation**Summary of responsibilities:****Leadership and Staff Supervision*** Directly supervise Operations Coordinators and provide direction to the Community Coordinator in Jupiter in their work with the front desk operation.* Provide indirect supervision to student staff members.* Provide ongoing training, coaching, mentoring, development, direction, and feedback for direct reports and Front Desk staff.* Assist in executing full-time staff recruitment, onboarding, orientation, and ongoing professional development initiatives for Residential Education Operations, ensuring alignment with departmental goals and divisional standards.* Foster a culture of learning, collaboration, and accountability across the Residential Education Operations team.**Incident Response and Risk Management*** Provide oversight for monitoring desk reports, Keyper, and on-call reports to ensure accuracy, consistency, and appropriate response path.* Ensure Residential Education Operations staff are well-trained in university protocols related to facilities, mental health, critical incidents, customer service, and student support services.* Responsible for fire drills.* Manage access control in partnership with SAIT and HRE Facilities.* Maintain key control/inventory in cooperation with HRE Facilities.* Provide after-hours support through participation in the on-call duty rotation.**Administrative and Operational Oversight*** Provide oversight of the residential front desk operations, ensuring consistent service delivery, policy compliance, and alignment with departmental goals.* Ensure compliance and accountability by auditing residential education administrative processes, including damage billing, time sheets, and front desk charge assessments.* Manage summer operations for summer camps, including facility readiness and check-in/out procedures.* Liaison to the Assistant/Associate Directors of Facilities for each zone.* Maintain department inventory of computers and cell phones in partnership with SAIT.* Develop procedural guidelines and manuals.* Liaison to the mail service vendor about residential student mail inquiries.**Program Implementation and Assessment*** Contribute to a comprehensive assessment plan encompassing satisfaction, retention, and student learning outcomes.* Utilize data and assessment tools to enhance the residential experience.**Campus Engagement*** Utilize data and assessment tools to enhance the residential experience.**Additional Responsibilities:*** Maintain up-to-date knowledge of best practices in residential life, supervision, and student development.* Perform other job-related duties as assigned.**FAU Benefits and Perks**If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers:* Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.* State retirement options including tax-deferred annuities and Roth 403(b) plans.* State employees
program.* Sick Leave Pool Program.* Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion).* Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).For details on FAU's amazing offers visit us at **Explore Living in Palm Beach County**The goal is to provide local employers and new employees in the area a comprehensive guide with places to live. View it here: **Minimum Qualifications:**A master's degree from an accredited institution in an appropriate area of specialization and two years of appropriate experience; or a bachelor's degree from an accredited institution in an appropriate area of specialization and four years of appropriate experience required.**Salary:**$63,000 annually.
Exempt Administrative, Managerial, Professional (AMP)**College or Department:**Division of Student Affairs: Housing & Residential Education**Location:**Boca Raton**Work Days and Hours:**Monday - Friday, 8am - 5pm. Some nights and weekends are required.**Application Deadline:**2026-05-18**Special Instructions to Applicant:**APPLICATION DOCUMENTS REQUIRED:
Resume
Cover letter
OFFICIAL SEALED TRANSCRIPTS REQUIRED:
Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.
PRE-EMPLOYMENT SCREENINGS REQUIRED:
Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.
REQUEST FOR ACCOMMODATIONS:
Individuals with disabilities requiring accommodations may contact the Office of Civil Rights and Title IX at 561-297-3004 or send an email at accommodate@fau.edu. To contact Human Resources, please call 561-297-3057. For communication assistance call 7-1-1.Florida Atlantic University is where your future begins.With over 30,000 students from all 50 states and over 180 countries, 21 intercollegiate teams, 180 plus degree programs, and an administration that thrives on discovery and excellence, Florida Atlantic University is pushing the boundaries of higher education. At FAU, the faculty and staff are trailblazers and innovators with a passion for finding creative solutions while advancing science, art and technology in all disciplines. Student success, excellence and community engagement are some of our highest values as a university. These values are prominent throughout FAU's community and are essential to the employee experience. FAU is committed to the principles of engaged teaching, research and service, and reflects this commitment as a key Platform in its 2015 - 2025 Strategic Plan. Our work environment is a hub of cultures from across the nation and the world, making FAU a place where collaboration flourishes. All persons aspiring to achieve excellence in the practice of these principles are encouraged to apply.To learn more about the vision and mission of FAU, please visit:In order to be considered for a position, you must apply through this job website. For more information on how to apply for a position, please review the applicable . To contact Recruitment #J-18808-Ljbffr
The Assistant Director for Residential Education Operations contributes to a university housing program that prioritizes student satisfaction, retention, learning, and engagement. This position participates in the second layer of the on-call rotation**Summary of responsibilities:****Leadership and Staff Supervision*** Directly supervise Operations Coordinators and provide direction to the Community Coordinator in Jupiter in their work with the front desk operation.* Provide indirect supervision to student staff members.* Provide ongoing training, coaching, mentoring, development, direction, and feedback for direct reports and Front Desk staff.* Assist in executing full-time staff recruitment, onboarding, orientation, and ongoing professional development initiatives for Residential Education Operations, ensuring alignment with departmental goals and divisional standards.* Foster a culture of learning, collaboration, and accountability across the Residential Education Operations team.**Incident Response and Risk Management*** Provide oversight for monitoring desk reports, Keyper, and on-call reports to ensure accuracy, consistency, and appropriate response path.* Ensure Residential Education Operations staff are well-trained in university protocols related to facilities, mental health, critical incidents, customer service, and student support services.* Responsible for fire drills.* Manage access control in partnership with SAIT and HRE Facilities.* Maintain key control/inventory in cooperation with HRE Facilities.* Provide after-hours support through participation in the on-call duty rotation.**Administrative and Operational Oversight*** Provide oversight of the residential front desk operations, ensuring consistent service delivery, policy compliance, and alignment with departmental goals.* Ensure compliance and accountability by auditing residential education administrative processes, including damage billing, time sheets, and front desk charge assessments.* Manage summer operations for summer camps, including facility readiness and check-in/out procedures.* Liaison to the Assistant/Associate Directors of Facilities for each zone.* Maintain department inventory of computers and cell phones in partnership with SAIT.* Develop procedural guidelines and manuals.* Liaison to the mail service vendor about residential student mail inquiries.**Program Implementation and Assessment*** Contribute to a comprehensive assessment plan encompassing satisfaction, retention, and student learning outcomes.* Utilize data and assessment tools to enhance the residential experience.**Campus Engagement*** Utilize data and assessment tools to enhance the residential experience.**Additional Responsibilities:*** Maintain up-to-date knowledge of best practices in residential life, supervision, and student development.* Perform other job-related duties as assigned.**FAU Benefits and Perks**If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers:* Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.* State retirement options including tax-deferred annuities and Roth 403(b) plans.* State employees
program.* Sick Leave Pool Program.* Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion).* Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).For details on FAU's amazing offers visit us at **Explore Living in Palm Beach County**The goal is to provide local employers and new employees in the area a comprehensive guide with places to live. View it here: **Minimum Qualifications:**A master's degree from an accredited institution in an appropriate area of specialization and two years of appropriate experience; or a bachelor's degree from an accredited institution in an appropriate area of specialization and four years of appropriate experience required.**Salary:**$63,000 annually.
Exempt Administrative, Managerial, Professional (AMP)**College or Department:**Division of Student Affairs: Housing & Residential Education**Location:**Boca Raton**Work Days and Hours:**Monday - Friday, 8am - 5pm. Some nights and weekends are required.**Application Deadline:**2026-05-18**Special Instructions to Applicant:**APPLICATION DOCUMENTS REQUIRED:
Resume
Cover letter
OFFICIAL SEALED TRANSCRIPTS REQUIRED:
Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.
PRE-EMPLOYMENT SCREENINGS REQUIRED:
Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.
REQUEST FOR ACCOMMODATIONS:
Individuals with disabilities requiring accommodations may contact the Office of Civil Rights and Title IX at 561-297-3004 or send an email at accommodate@fau.edu. To contact Human Resources, please call 561-297-3057. For communication assistance call 7-1-1.Florida Atlantic University is where your future begins.With over 30,000 students from all 50 states and over 180 countries, 21 intercollegiate teams, 180 plus degree programs, and an administration that thrives on discovery and excellence, Florida Atlantic University is pushing the boundaries of higher education. At FAU, the faculty and staff are trailblazers and innovators with a passion for finding creative solutions while advancing science, art and technology in all disciplines. Student success, excellence and community engagement are some of our highest values as a university. These values are prominent throughout FAU's community and are essential to the employee experience. FAU is committed to the principles of engaged teaching, research and service, and reflects this commitment as a key Platform in its 2015 - 2025 Strategic Plan. Our work environment is a hub of cultures from across the nation and the world, making FAU a place where collaboration flourishes. All persons aspiring to achieve excellence in the practice of these principles are encouraged to apply.To learn more about the vision and mission of FAU, please visit:In order to be considered for a position, you must apply through this job website. For more information on how to apply for a position, please review the applicable . To contact Recruitment #J-18808-Ljbffr