IT Help Desk Analyst
Aston Carter, Fargo, ND, United States
Location:
Fargo, ND
Type:
Contract
This is a temporary IT Help Desk Analyst role focused on providing technical support to end users via phone, email, and in person. The role focuses on troubleshooting issues, following documented processes, and helping users get back to work quickly.
Responsibilities
Provide end-user support following documented procedures and escalation paths
Troubleshoot Windows and macOS issues
Support Microsoft 365 (Outlook, Exchange)
Assist with Azure / Entra ID and Intune support
Perform basic Active Directory tasks (user updates, group changes)
Support identity and access management concepts (accounts, groups, MFA)
Troubleshoot basic network issues (Wi‑Fi vs wired, VPN, printers)
Recognize basic endpoint security and phishing concerns
Qualifications
Prior IT help desk or technical support experience
Knowledge of Windows, macOS, and Microsoft 365
Familiarity with Active Directory and cloud environments
Understanding of basic networking and security concepts
Strong customer service and communication skills
Pay:
$19.00 - $24.00/hr
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline:
This position is anticipated to close on Apr 27, 2026.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr
Fargo, ND
Type:
Contract
This is a temporary IT Help Desk Analyst role focused on providing technical support to end users via phone, email, and in person. The role focuses on troubleshooting issues, following documented processes, and helping users get back to work quickly.
Responsibilities
Provide end-user support following documented procedures and escalation paths
Troubleshoot Windows and macOS issues
Support Microsoft 365 (Outlook, Exchange)
Assist with Azure / Entra ID and Intune support
Perform basic Active Directory tasks (user updates, group changes)
Support identity and access management concepts (accounts, groups, MFA)
Troubleshoot basic network issues (Wi‑Fi vs wired, VPN, printers)
Recognize basic endpoint security and phishing concerns
Qualifications
Prior IT help desk or technical support experience
Knowledge of Windows, macOS, and Microsoft 365
Familiarity with Active Directory and cloud environments
Understanding of basic networking and security concepts
Strong customer service and communication skills
Pay:
$19.00 - $24.00/hr
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline:
This position is anticipated to close on Apr 27, 2026.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr