Service Desk Specialist (1128158)
The Judge Group, Phoenix, AZ, United States
Job Details
Location: Phoenix, AZ
Salary: Negotiable
Job Title: Service Desk Specialist III
Employment Type: Full-time
Job Function: IT Support / Endpoint Management / Service Desk
Work Location: Phoenix, AZ 85034
Job Summary The Service Desk Specialist III is a senior-level technical role responsible for providing Tier 3 support for hardware, software, and enterprise systems. This role owns the end‑user compute lifecycle, including the imaging, deployment, and refresh of PCs and laptops. The position includes administration of SCCM for software deployment, patching, and compliance, endpoint vulnerability management and remediation, and full application lifecycle support. The Service Desk Specialist III is expected to deliver timely, high‑quality technical support while maintaining strong documentation and operational standards.
Key Responsibilities
Provide Tier 3 support for hardware, software, and enterprise systems
Own and manage the end‑user compute lifecycle, including imaging, deployment, and device refresh
Administer SCCM for:
Software deployment
Patch management
Compliance and reporting
Perform endpoint vulnerability management and remediation
Provide application lifecycle support, including deployment, updates, and retirement
Maintain, update, and contribute to technical documentation and knowledge base articles
Perform additional related duties as assigned
Required Qualifications
Education
Vocational school or some college coursework required; Information Technology or Information Systems preferred
Bachelor’s degree in an IT‑related field preferred
Experience
Minimum of 6 years of progressive IT support experience
At least 3 years of experience in endpoint management and SCCM administration
Experience supporting financial services environments preferred
Skills and Knowledge
Advanced troubleshooting and problem‑solving skills across:
Hardware
Operating systems
Enterprise applications
Expertise in end‑user compute lifecycle management (imaging, deployment, refresh)
Strong SCCM administration experience for software deployment, patching, and compliance
Experience with endpoint vulnerability management and remediation
Application lifecycle support experience (deployment, updates, retirement)
Familiarity with PowerShell scripting for automation
Strong customer service orientation and technical reasoning skills
Excellent written and verbal communication skills
Effective time management and task prioritization abilities
Certifications (Preferred)
CompTIA A+
ITIL Foundation
Microsoft 365 Endpoint Administrator
#J-18808-Ljbffr
Location: Phoenix, AZ
Salary: Negotiable
Job Title: Service Desk Specialist III
Employment Type: Full-time
Job Function: IT Support / Endpoint Management / Service Desk
Work Location: Phoenix, AZ 85034
Job Summary The Service Desk Specialist III is a senior-level technical role responsible for providing Tier 3 support for hardware, software, and enterprise systems. This role owns the end‑user compute lifecycle, including the imaging, deployment, and refresh of PCs and laptops. The position includes administration of SCCM for software deployment, patching, and compliance, endpoint vulnerability management and remediation, and full application lifecycle support. The Service Desk Specialist III is expected to deliver timely, high‑quality technical support while maintaining strong documentation and operational standards.
Key Responsibilities
Provide Tier 3 support for hardware, software, and enterprise systems
Own and manage the end‑user compute lifecycle, including imaging, deployment, and device refresh
Administer SCCM for:
Software deployment
Patch management
Compliance and reporting
Perform endpoint vulnerability management and remediation
Provide application lifecycle support, including deployment, updates, and retirement
Maintain, update, and contribute to technical documentation and knowledge base articles
Perform additional related duties as assigned
Required Qualifications
Education
Vocational school or some college coursework required; Information Technology or Information Systems preferred
Bachelor’s degree in an IT‑related field preferred
Experience
Minimum of 6 years of progressive IT support experience
At least 3 years of experience in endpoint management and SCCM administration
Experience supporting financial services environments preferred
Skills and Knowledge
Advanced troubleshooting and problem‑solving skills across:
Hardware
Operating systems
Enterprise applications
Expertise in end‑user compute lifecycle management (imaging, deployment, refresh)
Strong SCCM administration experience for software deployment, patching, and compliance
Experience with endpoint vulnerability management and remediation
Application lifecycle support experience (deployment, updates, retirement)
Familiarity with PowerShell scripting for automation
Strong customer service orientation and technical reasoning skills
Excellent written and verbal communication skills
Effective time management and task prioritization abilities
Certifications (Preferred)
CompTIA A+
ITIL Foundation
Microsoft 365 Endpoint Administrator
#J-18808-Ljbffr