Manager of Product Adoption & Insights
Motorola Solutions, Boston, MA, United States
Key Responsibilities
Drive the Instrumentation Strategy: Own the "Radar". Partner with Product Managers, Product Owners and Engineering to identify core features and workflows and define what "Active Usage" looks like.
Identify Adoption Gaps: Use behavioral segmentation to identify "power users" versus "at‑risk" groups. Pinpoint exactly where in the onboarding journey users are falling off, rather than just reporting a drop in usage.
Narrative Leadership: Lead the strategy to synthesize complex product data into high‑level insights for the Senior Leadership Team (SLT), ensuring that data is not just presented but used to drive resource allocation and strategic pivots.
Cross‑Functional Leadership: Lead and guide conversations to ensure product and technical teams execute on the broader telemetry and adoption strategy. Ensure success signals are accurately captured in the telemetry.
Preferred Skills
SaaS Infrastructure Mastery: 5+ years of experience with Pendo, HubSpot, Gainsight, and Salesforce. Know how to map their schemas to interoperate.
Data‑to‑English Translation: Translate plain‑English business questions (e.g., "Which accounts are at risk?") into technical telemetry that answers them.
The "Measure Twice, Cut Once" Mentality: Obsess over data integrity and clean the noise so leadership can make decisions with confidence.
Strategic Influence: Experience leading cross‑functional teams (Product, UX, Engineering) without direct authority.
Technical Literacy is a plus: Familiarity with HTML/CSS for in‑app messaging and an understanding of object relationships in SaaS data stacks.
Basic Requirements
High School diploma, Bachelor’s degree in Business, Communications, Finance, IT, Marketing, Sales, or Technology.
5+ years of experience in Business Operations, Management, Marketing, Sales, or Technology.
Legal authorization to work in the U.S. indefinitely. Employer work permit sponsorship is not available.
Salary Target Base Salary Range: $90,000 – $100,000 USD.
Benefits
Incentive Bonus Plans
Medical, Dental, and Vision benefits
401(k) with Company Match
10 Paid Holidays
Generous Paid Time Off packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
Travel Requirements Under 10%
Relocation Provided None
Position Type Experienced
Referral Payment Plan Yes
EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.
Additional Information We are proud of our people‑first culture, empowering every Motorolan to be their most authentic self and to deliver on the promise of a safer world. If you don’t meet all preferred skills, we still welcome your application as we value diverse perspectives.
We are committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation, please complete the Reasonable Accommodations form.
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Drive the Instrumentation Strategy: Own the "Radar". Partner with Product Managers, Product Owners and Engineering to identify core features and workflows and define what "Active Usage" looks like.
Identify Adoption Gaps: Use behavioral segmentation to identify "power users" versus "at‑risk" groups. Pinpoint exactly where in the onboarding journey users are falling off, rather than just reporting a drop in usage.
Narrative Leadership: Lead the strategy to synthesize complex product data into high‑level insights for the Senior Leadership Team (SLT), ensuring that data is not just presented but used to drive resource allocation and strategic pivots.
Cross‑Functional Leadership: Lead and guide conversations to ensure product and technical teams execute on the broader telemetry and adoption strategy. Ensure success signals are accurately captured in the telemetry.
Preferred Skills
SaaS Infrastructure Mastery: 5+ years of experience with Pendo, HubSpot, Gainsight, and Salesforce. Know how to map their schemas to interoperate.
Data‑to‑English Translation: Translate plain‑English business questions (e.g., "Which accounts are at risk?") into technical telemetry that answers them.
The "Measure Twice, Cut Once" Mentality: Obsess over data integrity and clean the noise so leadership can make decisions with confidence.
Strategic Influence: Experience leading cross‑functional teams (Product, UX, Engineering) without direct authority.
Technical Literacy is a plus: Familiarity with HTML/CSS for in‑app messaging and an understanding of object relationships in SaaS data stacks.
Basic Requirements
High School diploma, Bachelor’s degree in Business, Communications, Finance, IT, Marketing, Sales, or Technology.
5+ years of experience in Business Operations, Management, Marketing, Sales, or Technology.
Legal authorization to work in the U.S. indefinitely. Employer work permit sponsorship is not available.
Salary Target Base Salary Range: $90,000 – $100,000 USD.
Benefits
Incentive Bonus Plans
Medical, Dental, and Vision benefits
401(k) with Company Match
10 Paid Holidays
Generous Paid Time Off packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
Travel Requirements Under 10%
Relocation Provided None
Position Type Experienced
Referral Payment Plan Yes
EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.
Additional Information We are proud of our people‑first culture, empowering every Motorolan to be their most authentic self and to deliver on the promise of a safer world. If you don’t meet all preferred skills, we still welcome your application as we value diverse perspectives.
We are committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation, please complete the Reasonable Accommodations form.
#J-18808-Ljbffr