Commute Content Manager
JLL, Seattle, WA, United States
What this job involves
The Commute Content Manager is responsible for developing, maintaining, and optimizing content across GREF Commute's digital platforms, ensuring employees have a seamless and intuitive experience accessing commute programs and benefits. This role bridges commute operations and digital content management, combining subject matter expertise in commuter programs with strong content strategy, organization, and execution skills.
What your day-to-day will look like
Maintain a working understanding of all commute programs, benefits, and tools by staying actively engaged with the Commute CX Coordinator team, and review and respond to Platform Tech Issue tickets
Research, draft, and format content for commute-related topics to ensure clarity and self‑service for employees, while developing and maintaining taxonomy and content frameworks to align with GREF standards
Input and maintain approved content within COREx Beta and Production environments, ensuring Beta environments mirror current production content for accurate testing and review
Develop and maintain SEO strategy for commute content across all channels to improve discoverability and relevance of results
Collaborate with Facilities Management, Product Managers, and Transportation Demand Managers to gather and input facility data for new or expanding sites
Conduct recurring content audits to validate accuracy of commute benefit details, links, and imagery, tracking updates in a shared content tracker
Develop and maintain SOPs and process documentation for content workflows, COREx use, and content publishing, and create internal training materials
Represent the Commute team at events, including virtual showcases, FAQ presentations, and tabling sessions, and host weekly Office Hours to support employees with commute‑related questions
Required Qualifications
Bachelor's degree preferred; equivalent combination of education and experience accepted
2-4 years of experience in content management, communications, marketing, or digital operations, ideally in a large enterprise or technology environment
Excellent written and verbal communication skills with ability to convey complex information clearly and accessibly
Strong organizational skills with the ability to manage multiple concurrent projects and meet tight deadlines
Experience with content management systems (CMS) and structured content frameworks
Familiarity with SEO principles, keyword research, and accessibility standards
Comfortable working cross‑functionally with technical and non‑technical teams
Intermediate proficiency with Microsoft Office Suite, Smartsheet, and Excel
Preferred Qualifications
Experience with commute programs, transportation demand management, or employee engagement
COREx experience
Analytical mindset with the ability to use data to inform content decisions
Team‑oriented, proactive, and highly adaptable to evolving business needs
Ability to travel occasionally for commute events or team meetings
Ability to work flexible hours as needed to support content launches and events
Location Onsite - Seattle, WA
Compensation 87,100.00 - 126,100.00 USD per year
Benefits
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Equal Opportunity Statement JLL is an Equal Opportunity Employer committed to diversity and inclusion.
Visa Requirement This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
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What your day-to-day will look like
Maintain a working understanding of all commute programs, benefits, and tools by staying actively engaged with the Commute CX Coordinator team, and review and respond to Platform Tech Issue tickets
Research, draft, and format content for commute-related topics to ensure clarity and self‑service for employees, while developing and maintaining taxonomy and content frameworks to align with GREF standards
Input and maintain approved content within COREx Beta and Production environments, ensuring Beta environments mirror current production content for accurate testing and review
Develop and maintain SEO strategy for commute content across all channels to improve discoverability and relevance of results
Collaborate with Facilities Management, Product Managers, and Transportation Demand Managers to gather and input facility data for new or expanding sites
Conduct recurring content audits to validate accuracy of commute benefit details, links, and imagery, tracking updates in a shared content tracker
Develop and maintain SOPs and process documentation for content workflows, COREx use, and content publishing, and create internal training materials
Represent the Commute team at events, including virtual showcases, FAQ presentations, and tabling sessions, and host weekly Office Hours to support employees with commute‑related questions
Required Qualifications
Bachelor's degree preferred; equivalent combination of education and experience accepted
2-4 years of experience in content management, communications, marketing, or digital operations, ideally in a large enterprise or technology environment
Excellent written and verbal communication skills with ability to convey complex information clearly and accessibly
Strong organizational skills with the ability to manage multiple concurrent projects and meet tight deadlines
Experience with content management systems (CMS) and structured content frameworks
Familiarity with SEO principles, keyword research, and accessibility standards
Comfortable working cross‑functionally with technical and non‑technical teams
Intermediate proficiency with Microsoft Office Suite, Smartsheet, and Excel
Preferred Qualifications
Experience with commute programs, transportation demand management, or employee engagement
COREx experience
Analytical mindset with the ability to use data to inform content decisions
Team‑oriented, proactive, and highly adaptable to evolving business needs
Ability to travel occasionally for commute events or team meetings
Ability to work flexible hours as needed to support content launches and events
Location Onsite - Seattle, WA
Compensation 87,100.00 - 126,100.00 USD per year
Benefits
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Equal Opportunity Statement JLL is an Equal Opportunity Employer committed to diversity and inclusion.
Visa Requirement This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
#J-18808-Ljbffr