Head of Customer Experience & Service Design (SMB SaaS)

A leading financial technology company in Mountain View is seeking a Group Manager to drive customer experience strategies for QuickBooks. This role involves collaborating with cross-functional teams to innovate service delivery and enhance customer satisfaction. Candidates must have a strong leadership background in services-based industries, with proven experience in customer experience design and a deep understanding of AI processes. A competitive salary with potential bonuses and equity rewards is offered.
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