Account Executive - Large Market

Marsh McLennan Agency’s East Region is a leader in the employee benefits marketplace. Our associates simplify employee health and welfare benefits and risk management for regional, national, Fortune 500 and Fortune 1000 companies.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Account Management

Consistently ensure 100% complete and total client satisfaction

Manage a large, complex, functionally diverse and globally dispersed client partnership

Maintain strong relationships within client organizations at the decision maker and end‑user levels; present a consistent MMA East image; build high levels of client satisfaction; execute proper client agreements

Demonstrate the ability to clearly articulate total cost of ownership and value contribution to assigned accounts within MMA East

Develop, implement and manage project plans in conjunction with the client

Prepare and conduct quarterly strategic account planning meetings and annual executive summits

Articulate needs and desires of the client and translate into actionable plans for the assigned Client Service team members

Act as communication conduit for MMA East organization to assigned accounts

Serve as the primary escalation contact for client resolution of issues

Initiate and promote continuous improvement of procedures, processes, standards and programs to gain cost‑effectiveness and efficiency and execute implementation

Sales

Develop and execute account plans for assigned accounts to ensure retention

Continuously identify and capture new sources of revenue within assigned accounts

Develop and deliver detailed, accurate and timely revenue forecasts to sales management

Develop and negotiate contract terms, rates, plans, schedules, resources, involvement, and roles/responsibilities

Identify the factors which influence business performance and recommend actions to improve profitability and/or enhance revenue for MMA East

Client Services

Partner with a team of resources dedicated to the assigned accounts – potential team members may include underwriting, client service, voluntary benefits, benefits administration and administrative resources

Provide clear communications so client team maintains a thorough understanding of the client’s challenges, issues, expectations and goals

Coordinate with Client Service Director to provide education needed to support clients

Professional Development

Develop and maintain skills, knowledge and proficiencies required to be effective in sales techniques and in support of client strategies, goals and objectives

Continually build knowledge and skills to keep pace with market trends

Required Education And Experience

Bachelor’s degree and a minimum of 8 years of experience in Health and Welfare Consulting, with at least 5 years as an account lead

Demonstrated experience with upper middle market clients (500‑5,000 lives) and C‑level business development and relationship management

Prior management experience, both direct and matrix, is required

Effective analytical, math and problem‑solving skills, sound judgment, strong decision‑making ability and excellent communication skills

Must be organized, detail oriented and able to translate big‑picture ideas into client objectives

Knowledge, Skills And Abilities

Strong organizational, management and account planning skills with analytical capabilities and strong attention to detail

Work in a high‑production team environment with a high level of complexity

Operate independently and provide appropriate information and direction to other individuals

Provide effective, accurate, clear communication to internal team members and clients

Interact professionally with clients, vendors, carriers and internal departments (sales, marketing, HR, Finance, IT and other functional areas)

Engage proactively in information gathering and collaborative solution development

Handle sensitive and confidential information

Demonstrated track record of success in sales

Lead team development and motivate others

Project management capability

Excellent troubleshooting, decision‑making and problem‑solving skills

Solid interpersonal, verbal and written communication skills

Work well independently and as a team member; multitask and meet deadlines in a fast‑paced environment

Follow through on and execute tasks while adhering to quality standards

Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access)

Proficient PC skills including keyboard use and electronic folder/file organization

Ability to learn internal systems, applications and workflow of the department

Interact effectively with people at all levels inside and outside the company

Physical Demands and Work Environment
The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities.

Frequently required to sit; speak or hear; use hands to finger, handle, feel objects, and reach with hands and arms.

Occasionally required to stand and walk.

Extensive use of computer and keyboard and viewing of computer screen is required.

Specific vision abilities include the ability to adjust focus.

Other working conditions are normal for an office environment.

Work Location

Work is typically performed either remotely or in a hybrid manner at MMA East’s Conshohocken, PA office, or at various customer/MMA locations as required.

The applicable base salary range for this role is $140,000 to $180,000. The base pay offered will be determined by experience, skills, training, location, certifications, and education on a case‑by‑case basis. In addition to the base salary, this position may be eligible for performance‑based incentives.

Marsh McLennan is committed to a diverse, inclusive and flexible work environment and embraces characteristics protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.

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