Member Service Representative

Member Service Representative – Medical Claims & Benefits $23.00–$24.00/hour (DOE) | Temp-to-Hire | Hybrid | Lincoln, NE What Matters Most Competitive Pay: $23.00–$24.00/hour (DOE) Schedule: Mon–Fri, 8:15 a.m.–5:00 p.m., with occasional 9:15 a.m.–6:00 p.m. shifts Location: Lincoln, NE (Hybrid after training) Temp-to-hire opportunity with long-term stability Weekly pay (direct deposit or pay card) Benefits through The Reserves Network: medical, dental, vision, 401(k), and referral bonuses Job Description This is a customer service-driven role supporting members with questions related to medical claims and insurance benefits. Rather than processing claims, you’ll act as the first point of contact, helping members understand their coverage, claim status, and next steps. This position is ideal for someone who enjoys helping people, communicating confidently over the phone, and has experience in insurance or medical claims. Responsibilities Handle inbound calls regarding claims, coverage, and benefits Provide clear, accurate information and guidance to members Navigate multiple systems to research and resolve inquiries Enter and maintain accurate records and documentation Support benefits-related questions and claim status updates Partner with internal teams to ensure timely resolution Qualifications and Requirements Experience in insurance, healthcare, or medical claims required Strong customer service and communication skills (phone-heavy role) Proficiency in data entry and administrative tasks Knowledge of medical terminology and insurance processes preferred Ability to multitask in a fast-paced, deadline-driven environment Benefits and Perks $23.00–$24.00/hour (DOE) Medical, dental, and vision benefits Retirement plan options Paid time off Training and growth opportunities Your New Organization Join a team dedicated to delivering high-quality service in the healthcare and insurance space. This organization values professionalism, accuracy, and a strong member experience, offering a collaborative and supportive environment. The Reserves Network is a veteran-founded, family-owned company specializing in connecting exceptional talent with rewarding opportunities. We are committed to helping you succeed and grow in your career while fostering a workplace built on respect, integrity, and trust. The base pay range for this position is $23.00-$24.00 per hour, excluding benefits, bonuses, or other compensation. Your final compensation will depend on your skills, qualifications, experience, location, and internal pay equity. Please note, hiring at the top of the range is uncommon to allow room for future growth