Senior Manager, DevOps & SRE - Platform Reliability & Global Operations
Q-Cells, Santa Clara, CA, United States
Description
POSITION DESCRIPTION
The Senior DevOps & SRE Manager – Platform Reliability & Global Operations is a senior technical leader responsible for the reliability, scalability, security, and operational excellence of a complex, multi‑platform ecosystem spanning applications, workflows, event streaming, and data platforms. This role leads a blended DevOps and SRE organization, manages third-party service providers, and ensures 24x7 follow‑-the‑-sun operations. The ideal candidate has deep experience running global ‑largescale 24x7 production platforms, adhering to (service and incident) SLAs, and operating confidently during ‑off-hours‑ while delegating effectively across global teams. LOCATION & WORK ARRANGEMENT
Candidates must be able to work primarily within Pacific or Central Time Zone business hours to support collaboration with global teams. Employees located within 50 miles of a Qcells office (e.g., Irvine, San Francisco, Houston, or South Carolina locations) are expected to follow the company’s hybrid work policy of at least three in-office days per week.
RESPONSIBILITIES
Lead and scale a global, multi‑tier (L1/L2/L3) DevOps and SRE organization Design and operate follow-the‑-sun ‑on call‑ and support models Own incident management, including Sev‑1/Sev‑2 incident command and executive communication Define and operate SLOs, SLIs, and error budgets across apps, workflows, events, and data pipelines Oversee DevOps practices for CI/CD, Kubernetes, IaC, automation, and cost optimization Ensure reliable operation of event driven‑ and telemetry pipelines Govern and manage third-party‑ DevOps and SRE vendors, including SLAs and escalations Drive operational maturity: postmortems, automation, reliability improvements Partner with security on secure operations, incident response, and compliance readiness PLATFORMS IN SCOPE Application Platforms: Kubernetes, containerized, EMS telemetry & control Workflow Orchestration: Fleet Manager, Power Automate, cross-system‑ workflows Event & Streaming: Microsoft Event Hub, Event streams, Kafka, RabbitMQ Data & Telemetry: Microsoft Fabric, Kusto, PostgreSQL, TimescaleDB, Cassandra CI/CD & Infrastructure: GitHub Actions, Jenkins, Terraform, Helm, Ansible (Azure & AWS) IAM across Azure and AWS Experience with SalesForce, Snowflake will be a preferred plus TECHNICAL STRENGTHS Kubernetes and container platforms in production Azure (required), AWS Event streaming and messaging systems Data pipelines and telemetry platforms Power pages, Power Automate CI/CD, Infrastructure as Code, and automation Observability and incident troubleshooting at scale OPERATIONAL EXPECTATIONS Escalation management for on call‑ and major incidents Willingness to work off-hours when ‑required Comfortable making high impact‑ decisions under pressure REQUIRED QUALIFICATIONS
15+ years in DevOps, SRE, Platform Engineering, or Production Operations 5+ years leading globally distributed engineering teams Proven ownership of 24x7, mission critical‑ production platforms Strong experience managing third-party‑ vendors / managed service providers Deep hands-on experience with Kubernetes, cloud platforms, and ‑event driven‑ systems PREFERRED QUALIFICATIONS
Solar Industry experience (Renewable) Not requirements but good to have (optional) USE OF AI TOOLS As a technology organization, Qcells expects team members to leverage AI models and AI-assisted tools in their daily workflows where appropriate. Candidates should be comfortable working in an AI-augmented environment and applying sound judgment when using AI-generated outputs.
During the interview process, candidates will be asked to share examples of how they have used AI tools or models in their work.
Hanwha Q CELLS Technologies, Inc. a subsidiary of Hanwha Q CELLS, one of the world´s largest and most recognized photovoltaic manufacturers for its high-performance, high-quality solar cells and modules. It is headquartered in Seoul, South Korea (Global Executive HQ) Talheim, Germany (Technology & Innovation HQ) and Santa Clara, CA, USA (HW and SW Product Development HQ). Through its growing global business network spanning Europe, North America, Asia, South America, Africa, and the Middle East, the company provides excellent services and long-term partnerships to its customers in the utility, commercial, government, and residential markets. Hanwha Q CELLS is a flagship company of Hanwha Group, a FORTUNE Global 500 firm and a Top 7 business enterprise in South Korea.
PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS:
To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements
normally expected
to perform
regular
job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.
Mobility
Standing
20% of time
Sitting
70% of time
Walking
10% of time
Strength
Pulling
up to 10 Pounds
Pushing
up to 10 Pounds
Carrying
up to 10 Pounds
Lifting
up to 10 Pounds
Dexterity
(F = Frequently, O = Occasionally, N = Never)
Typing
F
Handling
F
Reaching
F
Agility
(F = Frequently, O = Occasionally, N = Never)
Turning
F
Twisting
F
Bending
O
Crouching
O
Balancing
N
Climbing
N
Crawling
N
Kneeling
N The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications. *This target salary range is for CA positions only and should not be interpreted as an offer of compensation. You may view your privacy rights by reviewing Qcells' Privacy Policy or by contacting our HR team for a copy.
The Senior DevOps & SRE Manager – Platform Reliability & Global Operations is a senior technical leader responsible for the reliability, scalability, security, and operational excellence of a complex, multi‑platform ecosystem spanning applications, workflows, event streaming, and data platforms. This role leads a blended DevOps and SRE organization, manages third-party service providers, and ensures 24x7 follow‑-the‑-sun operations. The ideal candidate has deep experience running global ‑largescale 24x7 production platforms, adhering to (service and incident) SLAs, and operating confidently during ‑off-hours‑ while delegating effectively across global teams. LOCATION & WORK ARRANGEMENT
Candidates must be able to work primarily within Pacific or Central Time Zone business hours to support collaboration with global teams. Employees located within 50 miles of a Qcells office (e.g., Irvine, San Francisco, Houston, or South Carolina locations) are expected to follow the company’s hybrid work policy of at least three in-office days per week.
RESPONSIBILITIES
Lead and scale a global, multi‑tier (L1/L2/L3) DevOps and SRE organization Design and operate follow-the‑-sun ‑on call‑ and support models Own incident management, including Sev‑1/Sev‑2 incident command and executive communication Define and operate SLOs, SLIs, and error budgets across apps, workflows, events, and data pipelines Oversee DevOps practices for CI/CD, Kubernetes, IaC, automation, and cost optimization Ensure reliable operation of event driven‑ and telemetry pipelines Govern and manage third-party‑ DevOps and SRE vendors, including SLAs and escalations Drive operational maturity: postmortems, automation, reliability improvements Partner with security on secure operations, incident response, and compliance readiness PLATFORMS IN SCOPE Application Platforms: Kubernetes, containerized, EMS telemetry & control Workflow Orchestration: Fleet Manager, Power Automate, cross-system‑ workflows Event & Streaming: Microsoft Event Hub, Event streams, Kafka, RabbitMQ Data & Telemetry: Microsoft Fabric, Kusto, PostgreSQL, TimescaleDB, Cassandra CI/CD & Infrastructure: GitHub Actions, Jenkins, Terraform, Helm, Ansible (Azure & AWS) IAM across Azure and AWS Experience with SalesForce, Snowflake will be a preferred plus TECHNICAL STRENGTHS Kubernetes and container platforms in production Azure (required), AWS Event streaming and messaging systems Data pipelines and telemetry platforms Power pages, Power Automate CI/CD, Infrastructure as Code, and automation Observability and incident troubleshooting at scale OPERATIONAL EXPECTATIONS Escalation management for on call‑ and major incidents Willingness to work off-hours when ‑required Comfortable making high impact‑ decisions under pressure REQUIRED QUALIFICATIONS
15+ years in DevOps, SRE, Platform Engineering, or Production Operations 5+ years leading globally distributed engineering teams Proven ownership of 24x7, mission critical‑ production platforms Strong experience managing third-party‑ vendors / managed service providers Deep hands-on experience with Kubernetes, cloud platforms, and ‑event driven‑ systems PREFERRED QUALIFICATIONS
Solar Industry experience (Renewable) Not requirements but good to have (optional) USE OF AI TOOLS As a technology organization, Qcells expects team members to leverage AI models and AI-assisted tools in their daily workflows where appropriate. Candidates should be comfortable working in an AI-augmented environment and applying sound judgment when using AI-generated outputs.
During the interview process, candidates will be asked to share examples of how they have used AI tools or models in their work.
Hanwha Q CELLS Technologies, Inc. a subsidiary of Hanwha Q CELLS, one of the world´s largest and most recognized photovoltaic manufacturers for its high-performance, high-quality solar cells and modules. It is headquartered in Seoul, South Korea (Global Executive HQ) Talheim, Germany (Technology & Innovation HQ) and Santa Clara, CA, USA (HW and SW Product Development HQ). Through its growing global business network spanning Europe, North America, Asia, South America, Africa, and the Middle East, the company provides excellent services and long-term partnerships to its customers in the utility, commercial, government, and residential markets. Hanwha Q CELLS is a flagship company of Hanwha Group, a FORTUNE Global 500 firm and a Top 7 business enterprise in South Korea.
PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS:
To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements
normally expected
to perform
regular
job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.
Mobility
Standing
20% of time
Sitting
70% of time
Walking
10% of time
Strength
Pulling
up to 10 Pounds
Pushing
up to 10 Pounds
Carrying
up to 10 Pounds
Lifting
up to 10 Pounds
Dexterity
(F = Frequently, O = Occasionally, N = Never)
Typing
F
Handling
F
Reaching
F
Agility
(F = Frequently, O = Occasionally, N = Never)
Turning
F
Twisting
F
Bending
O
Crouching
O
Balancing
N
Climbing
N
Crawling
N
Kneeling
N The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications. *This target salary range is for CA positions only and should not be interpreted as an offer of compensation. You may view your privacy rights by reviewing Qcells' Privacy Policy or by contacting our HR team for a copy.