Customer Service Representative

Pollak Food Distributors - Company:

Pollak Distributors Location:

Euclid, OH Position Summary

Pollak Distributors is seeking a dedicated and proactive Customer Service Representative to join our growing team. As the face of our company, you will manage the end-to-end customer experiencefrom initial product inquiries to post-delivery support. The ideal candidate is a master of multitasking who thrives in a fast-paced distribution environment. Core Responsibilities

Order Entry & Processing:

Accurately input high-volume orders received via phone, email, and EDI systems.

Customer Advocacy:

Act as the primary liaison between customers, sales reps, and the warehouse to ensure on-time delivery.

Inquiry Management:

Provide timely quotes, check inventory availability, and offer technical product information.

Issue Resolution:

Manage returns (RMAs), shipping claims, and billing discrepancies with professionalism and speed.

CRM Documentation:

Maintain meticulous records of customer interactions and updates within our internal database.

Required Skills & Qualifications

Experience:

Minimum 12 years in a customer-facing role (Distribution, Wholesale, or Logistics preferred).

Communication:

Strong interpersonal skills with the ability to build rapport quickly over the phone.

Technical Proficiency:

Comfortable using ERP software (e.g., SAP, Oracle, NetSuite) and Microsoft Office Suite.

Problem-Solving:

Proven ability to "think on your feet" and resolve hurdles independently.

Reliability:

A consistent track record of punctuality and task follow-through.

Benefits & Perks

Competitive hourly wage/salary based on experience.

Comprehensive health, dental, and vision insurance.

401(k)

Paid time off and holiday pay.

Casual dress code and a collaborative office culture.