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Customer Service/Inside Sales

Momentum Manufacturing Group - North LLC, Franklin, NH, United States


Momentum Manufacturing Group - Engineered Extrusions

(MMG Extrusions), located in Franklin, NH, is a full-service, ISO 9001:2015 certified aluminum extrusion manufacturer. Offering 200,000 sq. ft. of production space, it provides world-class extrusion manufacturing, machining, fabrication and finishing services to support manufacturers across a range of industries. As a subsidiary of Momentum Manufacturing Group, the ninth-largest metal fabricator in the U.S., MMG Extrusions offers expanded capabilities through its regional footprint of facilities across Massachusetts, New Hampshire, Vermont, and Maine. For more information, visit https://mmgmfg.com

Inside Side Rep - Franklin, NH

Momentum Manufacturing Group - Engineered Extrusions (MMG Extrusions). located in NH's beautiful lakes region, is seeking a Inside Sales Rep to support customers throughout the aluminum extrusion process-from quote to delivery.

Key Responsibilities: • Serve as the main point of contact for customer inquiries, orders, and updates • Enter and maintain orders in EPICS and review drawings/specs • Coordinate with engineering, scheduling, production, and quality teams • Track job progress, communicate lead times, and manage changes or expedites • Assist with customer issues, complaints, RMAs, and corrective actions

Qualifications: • Strong communication and customer service skills • Experience with EPICS or similar MRP systems • Ability to read technical drawings and understand extrusion processes • Detail-oriented with strong problem-solving skills • Proficient in Excel, Outlook, and Teams