Director of Internal Service Tools & Member Experience

A leading women's health firm is looking for a Director of Product Management in New York, NY. The role involves leading a team to enhance internal call center service tools and workflows, ensuring they meet member needs. Candidates should possess a strong background in product strategy, customer-centered design, and an understanding of healthcare dynamics. The ideal candidate will utilize metrics-driven insights to drive product improvements and engage with cross-functional teams for cohesive member experiences.
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