North America Supply Chain Director

Job Description:

Champion Petfoods is an award-winning pet food maker with a reputation of trust spanning 35+ years. Founded in a small town in Alberta, Canada, Champion – with its ORIJEN® and ACANA® brands – is a key player in the global premium pet food industry across three major geographic regions.

Summary

The North America Supply Chain Director is responsible for leading end-to-end supply chain operations across the region, ensuring exceptional customer experience, operational excellence, and scalable growth. This role oversees planning, logistics, distribution, order to cash operations, and customer service teams, ensuring that service, cost, quality, and inventory objectives are met. The ideal candidate combines strategic leadership with hands-on operational expertise, driving cross-functional alignment while building a high-performance, customer-centric organization.

What a typical day looks like

Supply Chain Leadership

• Lead end-to-end North America supply chain operations, including demand planning, logistics, warehousing, distribution, and S&OP/IBP execution.
• Develop and execute regional supply chain strategies that improve service levels, reduce cost, optimize inventory, and support growth.
• Oversee 3PL and transportation partners; drive KPIs related to on-time delivery, freight cost, warehouse performance, and inventory accuracy.
• Ensure supply chain resilience through risk mitigation planning, capacity modeling, and scenario analysis.

Customer Service & Order-to-Cash

• Lead Customer Service organization responsible for order management, issue resolution, returns, credits, and escalations.
• Build a customer-centric culture focused on responsiveness, accuracy, and professionalism.
• Own KPIs related to order fill rate, perfect order performance, customer satisfaction, case cycle time, and O2C efficiency.
• Partner with Sales, Finance, IT, and Operations to streamline the order-to-cash process.

Cross-Functional Collaboration

• Serve as the key supply chain point of contact for teams across North America.
• Collaborate closely with manufacturing, quality, and finance to ensure fully integrated planning and execution.
• Facilitate a robust regional S&OP/IBP process, ensuring alignment between demand, supply, and financial targets.

Operational Excellence & Continuous Improvement

• Utilize Lean, Six Sigma, and digital tools to improve processes, eliminate waste, and enhance visibility.
• Champion initiatives that modernize systems, including planning tools, WMS/TMS, and customer-facing platforms.
• Drive standardization, scalability, and best practice adoption across the region, and ensure adherence to global Supply Chain Operating standards.

People Leadership

• Build, develop, and retain a high-performing supply chain and customer service team.
• Provide coaching, performance management, and succession planning to support organization growth.
• Foster a culture of accountability, collaboration, and continuous learning.

What we are looking for

• Bachelor’s degree in Supply Chain, Business, Engineering, or related field.
• 10+ years of progressive experience in supply chain with at least 5 years leading teams in a regional or multi-site environment.
• Strong experience in S&OP/IBP, demand planning, logistics, and 3PL management.
• Proven track record of improving service levels, reducing supply chain costs, and driving operational efficiencies.
• Demonstrated leadership experience building and managing customer service teams.

Preferred

• Master’s degree (MBA or Supply Chain discipline).
• Industry experience in CPG, manufacturing, pharma, consumer electronics, etc.
• Experience with SAP, Oracle, Kinaxis, Blue Yonder, M3, or similar systems.
• Lean Six Sigma certification.

What can you expect from Champion?

• Safety: a strong commitment to ensure all people are provided with a safe, healthy and respectful environment.
• Industry Competitive Benefits: Medical, Dental, Vision and Employee Assistance Programs to meet your individual or family needs.
• Continuing Education: In-House & Online Learning & Development, as well as an Education Assistance Program.
• Quality: a dedication to uphold the highest standards of authenticity, nutritional integrity, and food safety, to earn the trust of Pet Lovers everywhere.
• Other Perks: Free Bag of Premium Pet Food each month, Free Parking and more.

EEO Statement

Champion is an equal opportunity employer. We value diversity in all forms and are committed to workplace equality.

Note : The base pay range and total compensation information are provided for transparency and may vary by location and experience.

#J-18808-Ljbffr