Company Overview

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high‑touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What Is The Opportunity?

As a Mid-Market Relationship Manager, you’ll be at the forefront of growth; turning momentum into mastery. You’ll own a portfolio of fast‑growing customers and help them unlock the full power of Intercom. We’re building a world‑class sales organization; fast, ambitious, and unapologetically driven.

At Intercom, we do sales differently. We don’t just pitch; we partner. We’re asking our customers to make Intercom the heartbeat of their business, and that starts with salespeople who can think bigger, move faster, and win with integrity.

We invest deeply in every Relationship Manager’s growth. Development isn’t a slogan here, it’s baked into how we promote, learn, and lead. In a high‑velocity environment where ownership, creativity, and ambition are rewarded, you’ll find room to stretch, influence, and make your mark.

What You’ll Be Doing

Own and grow a portfolio of Intercom’s mid‑market customers; driving measurable revenue expansion, retention, and long‑term loyalty.
Engage with executives and operators to uncover pain points, position AI‑driven solutions, and tie Intercom’s platform directly to business impact.
Design and execute territory strategies that go beyond maintenance; targeting upsell, cross‑sell, and multi‑business‑unit expansion with clear, data‑backed plans.
Partner cross‑functionally with Marketing, Product, and Customer Success; translating real customer needs into product innovation and GTM alignment.
Analyze and communicate performance metrics that show the story behind growth; retention, adoption, and platform expansion.
Invest in team excellence through mentoring peers, sharing winning plays, and raising the overall bar for execution and ambition.

What Skills Do I Need?

5+ years in a quota‑carrying role managing a large book of business (85+ accounts) focused on retention, renewals, and expansion.
3+ years selling SaaS solutions, ideally in complex, high‑velocity environments.
Proven success navigating procurement processes and influencing enterprise‑level decision‑makers.
Experience selling AI‑powered products, with deep knowledge of AI applications and the ability to translate technical capability into customer value.
A track record of consistent overachievement; exceeding quota, driving revenue growth and complex renewals.

Bonus Skills & Attributes

Sharp communication skills; written and verbal, tailored to senior stakeholders and technical teams alike.
Strong commercial instincts paired with the ability to thrive in a fast‑moving, evolving organization.
High intellectual curiosity and a growth mindset.
A trusted advisor mentality; skilled at building long‑term partnerships across multiple levels in complex organizations.
Demonstrated leadership, influencing not only within your team but across functions to drive alignment and results.

Benefits

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews – great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In‑office bicycle storage
Fun events for Intercomrades, friends, and family!

Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Additional Information

Referrals increase your chances of interviewing at Intercom by 2x.

Seniority Level

Not Applicable

Employment Type

Full‑time

Job Function

Sales and Business Development

Is this role not quite what you're looking for? Join our Talent Community to stay connected with us.

#J-18808-Ljbffr","

Company Overview

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experience...","Relationship Manager, MidMarket",[87],["B","3396398386"],"12 hours ago","/jobs/3396398386-relationship-manager-midmarket","WorkFromHome, IL, United States","/jobs?location=WorkFromHome%2C+IL%2C+United+States","/jobs?keyword=Relationship+Manager%2C+MidMarket",{"_66":67,"_68":88,"_70":89,"_72":73,"_74":75},"WorkFromHome","WorkFromHome, IL, United States, 60290",["D",1776763801000],"

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high‑touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity?

As a Mid‑Market Relationship Manager, you’ll be at the forefront of growth; turning momentum into mastery. You’ll own a portfolio of fast‑growing customers and help them unlock the full power of Intercom. We’re building a world‑class sales organization; fast, ambitious, and unapologetically driven.

What will I be doing?

Own and grow a portfolio of Intercom’s mid‑market customers; driving measurable revenue expansion, retention, and long‑term loyalty.
Engage with executives and operators to uncover pain points, position AI‑driven solutions , and tie Intercom’s platform directly to business impact.
Design and execute territory strategies that go beyond maintenance; targeting upsell, cross‑sell, and multi‑business unit expansion with clear, data‑backed plans.
Partner cross‑functionally with Marketing, Product, and Customer Success; translating real customer needs into product innovation and GTM alignment.
Analyze and communicate performance metrics that show the story behind growth; retention, adoption, and platform expansion.
Invest in team excellence through mentoring peers, sharing winning plays, and raising the overall bar for execution and ambition.

What skills do I need?

5+ years in a quota‑carrying role managing a large book of business (85+ accounts) focused on retention, renewals, and expansion.
3+ years selling SaaS solutions , ideally in complex, high‑velocity environments.
Proven success navigating procurement processes and influencing enterprise‑level decision‑makers.
Experience selling AI‑powered products , with deep knowledge of AI applications and the ability to translate technical capability into customer value.
A track record of consistent overachievement ; exceeding quota, driving revenue growth and complex renewals.
Sharp communication skills ; written and verbal, tailored to senior stakeholders and technical teams alike.
Strong commercial instincts paired with the ability to thrive in a fast‑moving, evolving organization.
High intellectual curiosity and a growth mindset .
A trusted advisor mentality ; skilled at building long‑term partnerships across multiple levels in complex organizations.
Demonstrated leadership , influencing not only within your team but across functions to drive alignment and results.

We are a well‑treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews – great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
In‑office bicycle storage
Fun events for Intercomrades, friends, and family!

The OTE range for candidates within the San Francisco Bay Area is $226,000 – $347,440. The range listed reflects multiple levels within the company – leveling and compensation will be determined throughout the interview process. Actual OTE pay will depend on a variety of factors such as education, skills, experience, location, etc. The OTE pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

#J-18808-Ljbffr","

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin...",[99],["B","3396416362"],"14 hours ago","/jobs/3396416362-relationship-manager-midmarket","WorkFromHome, CA, United States","/jobs?location=WorkFromHome%2C+CA%2C+United+States",{"_66":67,"_68":88,"_70":100,"_72":101,"_74":102},"WorkFromHome, CA, United States, 94199","CA","94199",["D",1776763811000],"A leading customer service platform in San Francisco is seeking a Mid-Market Relationship Manager to grow portfolios and drive revenue expansion. The ideal candidate has 5+ years in quota-carrying roles and experience selling SaaS solutions. Responsibilities include engaging with customers, executing territory strategies, and collaborating cross-functionally. The role offers competitive salary, equity, and a hybrid work environment.
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Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

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