Director, Product Management (AI Agent Platform)

Headquarters: United States (Remote)

Director of Product Management, AI Agents Platform – Responsible for leading the strategic vision, development, and go‑to‑market execution of Nextiva’s AI Agent Platform, enabling intelligent, multi‑channel AI agents.

Key Responsibilities

• Define and drive the product vision, strategy, and roadmap for the AI Agent Platform, focusing on scalable, modular agentic solutions.
• Lead and mentor a team of product managers across the AI product portfolio.
• Partner with executive leadership to align AI initiatives with company objectives and market differentiation goals.
• Establish clear success metrics for adoption, engagement, and business impact of AI‑driven products.
• Deeply understand the agentic AI ecosystem, including intelligent virtual assistants, conversational AI, and multi‑agent architectures.
• Identify and prioritize use cases such as payment collection, FAQ support, and transactional agents across voice, chat, and SMS channels.
• Collaborate closely with engineering and data science teams to design and deliver robust, high‑performing AI agents.
• Stay at the forefront of AI innovation – understanding emerging technologies, tools, and frameworks in the agentic and LLM space.
• Serve as the product liaison between India‑based development teams and the U.S. go‑to‑market organization.
• Work directly with sales, marketing, and customer success to translate complex AI capabilities into clear value propositions.
• Ensure internal teams are equipped to position, demo, and sell AI agent products effectively.
• Drive collaboration on documentation, enablement, and customer education for AI product launches.
• Engage directly with enterprise customers to understand evolving needs in AI automation and customer experience.
• Act as a customer‑facing evangelist for Nextiva’s AI capabilities – participating in client meetings, product demos, and industry events.
• Build strategic relationships with external partners and platforms in the AI ecosystem.

Qualifications

• 10+ years of product management experience, with at least 4+ in a leadership capacity overseeing AI, SaaS, or communication platform products.
• Strong understanding of agentic AI systems, LLM orchestration, and enterprise AI deployment.
• Proven success leading cross‑functional teams and scaling products in complex, global environments.
• Experience working in customer‑facing roles; able to articulate complex technology in simple, outcome‑driven narratives.
• Background in UCaaS, CCaaS, or communication‑centric software products strongly preferred.
• Excellent communication and leadership skills with the ability to bridge technical and business domains.
• Bachelor’s degree in Computer Science, Engineering, or related field; MBA or advanced degree preferred.

What You’ll Bring

• A passion for AI‑driven customer engagement and automation.
• The ability to translate vision into strategy – and strategy into execution.
• A growth mindset and a collaborative leadership style.
• Comfort operating in a fast‑paced, globally distributed organization.

Benefits

• Health – Multiple health plan options including medical, dental, vision, and telemedicine coverage.
• Insurance – Life, disability, and supplemental indemnity plans.
• Work‑Life Balance – Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, paid sick time, parental leave, and holidays.
• Financial Security – 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA.
• Wellness – Employee Assistance Program and comprehensive wellness initiatives.
• Growth – Access to ongoing learning and development opportunities and career advancement.

Equal Opportunity Employer

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Nextiva participates in the E-Verify Program where required by law.

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