Kitchen Director

Main Responsibilities of a Director

• Responsible for every aspect of everyday supervision of store outlets
• Responsible for resources management
• Takes care of stock, staff, and sales management

Director Job Description

The Manager is an integral part of Chick-fil-A’s Leadership Team. The Manager should love helping others, put people first, drive results, work quickly, be organized and strategic, and hold people accountable. In addition to assisting with day-to-day operations of serving guests, the Manager is responsible for:

• Assisting with leading day-to-day operations by empowering employees, completing tasks, overseeing food safety procedures, and maintaining inventory while keeping a big smile on your face
• Working quickly in a Leadership role to meet all performance metrics that include speed of service, hospitality, and taste goals
• Ensuring the cleanliness of the store to comply with local health and safety codes and company safety and security procedures
• Maintaining a culture where employees develop friendly and professional relationships, delight everyone they come into contact with, and delivering an exceptional quality product in a fast manner to positively impact lives
• Complying with and enforcing the Chick-fil-A Ranson Employee Handbook and all applicable labor laws, so we can make it a great place to work
• Leading with a servant’s heart to motivate and persuade employees to achieve, grow, develop, and be a part of winning team by making customers’ days brighter
• Cultivating employee smiles by developing team members, recruiting great people, motivating a high level of performance, and increasing confidence with thorough training
• Increasing store sales consistently
• Demonstrating a devotion toward an exceptional quality product, serving guests quickly, and making customers smile from the time they walk in the door until they leave
• Working a changing schedule which includes being able to open and/or close the store and work at least 5 days per week between 40 and 45 hours

Responsibilities of a Director

• Recruiting and appraising staff
• Training and supervising staff
• Managing budgets
• Maintaining financial and statistical records
• Dealing with customer complaints and queries
• Overseeing stock and pricing control
• Maximizing profitability and productivity
• Motivating staff to meet sales targets
• Setting sales targets
• Ensuring compliance with safety and health regulations
• Preparing promotional displays and materials
• Liaising with management
• Taking care of promotional prospects, benefits, and salaries of their staff
• Providing opportunities for staff advancements

Store Manager Job Requirements

• Will need to become ServSafe certified
• 3+ years in leadership role
• Must be eligible to work in the United States
• Organizational skills
• Teamworking skills
• Verbal communication skills
• Numerical skills
• Excellent IT skills
• Enthusiasm
• Executive skills
• Problem-solving skills
• Showing initiative
• Setting a good example

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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