Director, Experience Development

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. We are proud to be the vacation‑industry leader with global brands – including Royal Caribbean International, Celebrity Cruises and Silversea Cruises – the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Position Summary

The Director, Experience Development is accountable for the end‑to‑end development and delivery of guest experience portfolios across Celebrity Cruises’ ships and destinations. The role’s scope may include ship‑specific venues, experiences and programming and/or destination experiences. This Director owns experiences from strategic intent through launch and continuous optimization, ensuring that products are guest‑centric, operationally scalable, financially viable, and delivered flawlessly at scale. Based in Miami, Florida, the Director reports to an Associate Vice President or Vice President of Product Development and is responsible for translating the product vision into a seamless, thoughtful, and intuitive guest journey while driving cross‑functional workstreams to execute every sensory touchpoint flawlessly.

Essential Duties and Responsibilities

• Own a multi‑year portfolio of guest experiences across ships, destinations, and programs.
• Translate brand strategy and guest insights into clear experience roadmaps.
• Set the experience vision, success criteria, and strategic priorities for the portfolio.
• Ensure experiences are differentiated, scalable, and aligned with the brand promise.
• Act as the executive owner of the guest journey across assigned experience domains.
• Lead end‑to‑end experience development from ideation through launch.
• Oversee creation of experience playbooks, guest journey maps, and experience briefs.
• Serve as the primary executive source of truth for experience intent, scope, and requirements.
• Lead cross‑functional experience forums and decision workshops.
• Ensure experience concepts are operationally, technically, and financially feasible.
• Own experience delivery from design freeze through operational handover.
• Lead readiness across operations, staffing, training, vendors, and systems.
• Own standardized launch frameworks, playbooks, and readiness checklists.
• Identify and resolve portfolio‑level risks across cost, schedule, and experience quality.
• Lead final validations, onboard activations, and post‑launch closures.
• Design and evolve the Experience Development operating model.
• Own portfolio governance, milestones, risk management, and executive reporting.
• Standardize tools, templates, and ways of working across experience teams.
• Drive clarity on decision rights, accountability, and escalation paths.
• Act as the integrator across Product, Operations, Newbuild, Marketing, Revenue, and Finance.
• Define success metrics and KPIs for all experience portfolios.
• Lead post‑delivery audits, guest feedback loops, and performance reviews.
• Drive experience optimization and iteration based on real‑world performance.
• Ensure experience standards and brand design principles are upheld at scale.
• Support the process and governance for guest‑facing product changes in line with the Operational Excellence standard assigned to Product Development.
• Lead and develop a team of Managers, Senior Managers, and Leads.
• Set the vision, structure, and capability roadmap for the Experience Development function.
• Build a culture of structured execution, creativity, accountability, and trust.
• Coach leaders on portfolio thinking, cross‑functional leadership, and executive communication.

Qualifications, Knowledge and Skills

• 10 to 15+ years of experience in product development, hospitality, operations, or experience design.
• Proven track record owning complex experience portfolios (ships, hotels, destinations, large‑scale activations).
• Strong executive presence with experience operating in senior leadership forums.
• Deep understanding of operational readiness, service design, and go‑to‑market execution.
• Exceptional cross‑functional leadership and stakeholder management skills.
• Willingness to travel up to 20% globally.
• Experience working with Architects/Designers/Creative & Innovation Consultants – a plus.
• Experience in the travel industry – a plus.
• Ability to effectively communicate across a large ecosystem of partners and builders, spanning product definition, design, and construction.
• Exceptional verbal and written communication and project/program leadership skills, including the ability to communicate effectively to executive levels of the company.
• Ability to craft and tell a compelling and influential story for partners and collaborators.
• Ability to document and package detailed operational requirements and experiences.
• Obsessive attention to detail and follow‑through – every detail matters.
• Ability to find answers and propose initiatives and solutions on your own – a self‑starter.
• Proven ability to collaborate with and achieve actionable results through others, plus the ability to build strong and sustainable relationships.

Nearest Major Market: Miami

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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