Spa Director (Miami Beach)

About The Setai

The Setai, Miami Beach is a Forbes Five‑Star luxury resort located in the heart of South Beach. Known for its timeless Asian‑inspired design, personalized service, and exceptional guest experiences, The Setai is home to the Valmont Spa, offering world‑class treatments and wellness experiences in partnership with the prestigious Swiss skincare brand Valmont.

Position Summary

The Spa Director is responsible for overseeing the daily operations of the Valmont Spa, ensuring exceptional guest experiences, operational efficiency, and team leadership. This hands‑on role focuses on service excellence, staff development, revenue growth, and maintaining the luxury standards expected at The Setai. The Spa Director works closely with the spa team, hotel leadership, and Valmont representatives to ensure treatments, retail offerings, and service protocols align with brand standards and guest expectations.

Key Responsibilities

Spa Operations

• Oversee daily spa operations including treatment services, reception, retail, and spa facilities
• Ensure the spa consistently delivers Forbes Five‑Star service standards
• Maintain a seamless and personalized guest experience from arrival through departure
• Manage scheduling, inventory, and operational procedures

Team Leadership

• Lead, coach, and mentor therapists, spa attendants, and front desk staff
• Conduct training and performance evaluations
• Foster a positive, professional, and guest‑focused team culture

Guest Experience

• Personally engage with guests to ensure exceptional service and resolve concerns when needed
• Maintain high service standards and attention to detail throughout the spa experience
• Monitor guest feedback and implement improvements where necessary

Revenue & Retail

• Drive revenue through treatment utilization, retail sales, and spa promotions
• Partner with Valmont to ensure product knowledge and retail excellence
• Monitor financial performance and labor costs

Brand & Standards

• Ensure full compliance with Valmont Spa brand standards
• Maintain the spa environment, cleanliness, and presentation at luxury hospitality levels
• Collaborate with marketing and hotel leadership on spa promotions and guest experiences

Qualifications

• Minimum 3–5 years of spa management experience in a luxury hotel or resort spa
• Experience working in a high‑end spa environment (luxury hospitality preferred)
• Strong leadership and team development skills
• Excellent guest service and interpersonal communication abilities
• Knowledge of spa operations, scheduling systems, and retail sales
• Ability to maintain calm and professional leadership in a fast‑paced environment

Preferred Qualifications

• Experience with luxury skincare brands (Valmont experience a plus)
• Experience working in Forbes or luxury hotel environments
• Background as a therapist or esthetician is a plus

What We Offer

• Opportunity to lead a world‑class spa within a Forbes Five‑Star luxury resort
• Competitive compensation and benefits
• Professional growth within a prestigious hospitality brand
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term Disability Insurance
• Retirement plan – 401(k) program
• Generous Paid Time Off Program
• Bereavement Pay
• Jury Duty Pay
• Food & Beverage Discounts
• Spa Discounts
• Employee Referral Program
• Duty Meals
• Uniforms & Maintenance of Uniforms

EOE / DFWP

This is a management position

This is a full time position

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