Senior Vice President, Affordable Housing

Senior Vice President, Affordable Housing

Seattle, WA

Company Overview

Asset Living is a third‑party management firm with a proven record of fostering thriving communities nationwide. Founded in 1986, the company has grown into a trusted partner in real estate, managing a diverse portfolio that includes multifamily, single‑family rentals, affordable housing, build‑to‑rent, active adult, and student housing.

SVP, Operations

The SVP, Operations is a key executive leader responsible for shaping and executing operational strategies across the multifamily property management portfolio. This role champions a resident‑ and client‑first mindset, drives innovation and excellence in service delivery, and leads transformational initiatives that position the organization as a premier industry leader.

Leadership & Communication

• Lead with transparency, professionalism, and credibility, adapting communication to resonate with diverse audiences.
• Influence internal and external stakeholders through clear messaging, strategic storytelling, and persuasive negotiation.
• Guide teams through change and complexity with resilience, foresight, and conflict resolution expertise.
• Promote a culture of collaboration, innovation, and accountability.

Client & Resident Experience

• Build and maintain high‑impact relationships with clients through active listening, strategic insights, and proactive communication.
• Translate client needs into tailored solutions that align with their business goals and long‑term vision.
• Implement advanced resident experience strategies and leverage data to continuously improve satisfaction and retention.
• Establish the company as a leader in customer service excellence by driving innovation, personalization, and responsiveness across all touchpoints.

Strategic Operations & Business Alignment

• Drive operational excellence that supports the company’s growth strategy and financial performance.
• Align operational initiatives with key business objectives, client outcomes, and market dynamics.Oversee the implementation and impact of shared services offerings, vendor spend compliance, and operational cost‑reduction strategies.
• Monitor KPIs related to workflow efficiency, technology adoption, client retention, and financial health.

Industry Leadership & Innovation

• Leverage deep industry knowledge and foresight to anticipate trends, risks, and opportunities.
• Champion transformative projects that enhance competitiveness, scalability, and market leadership.
• Shape and influence industry narratives through thought leadership and active participation in professional forums.

Talent Development & Organizational Culture

• Foster a high‑performance culture that prioritizes inclusion, motivation, and professional growth.
• Lead strategic workforce planning, succession planning, and leadership development programs.
• Ensure the team possesses the skills and capabilities required for future success.
• Mentor and empower leaders across the organization to drive innovation and achieve collective excellence.

Problem Solving & Decision Making

• Tackle challenges at all levels, from day‑to‑day issues to enterprise‑level transformation, with strategic clarity.
• Lead cross‑functional teams in identifying, analyzing, and resolving systemic and complex problems.
• Make forward‑thinking, data‑informed decisions that align with long‑term business sustainability.

Travel

• This position entails travel, estimated at 25‑50% of work time annually. Travel may be required for property visits, conferences, training sessions, or other business‑related activities.

Education & Experience

• Minimum 10‑15 years of progressive leadership in operations, with at least 2‑5 in a senior/executive role within the multifamily or real‑estate services industry.
• Experience overseeing more than 10,000+ units.
• Proven track record of driving operational excellence, leading cross‑functional teams, and fostering client partnerships.
• Demonstrated experience managing large‑scale transformation initiatives, talent strategies, and customer experience enhancements.
• Exceptional communication, negotiation, and interpersonal skills.
• Strategic thinking with strong business and financial acumen.
• Expertise in resident/client experience strategies.
• Strong understanding of industry trends, data analytics, and technology applications.
• Proven ability to build inclusive, high‑performing, and collaborative teams.

This job description should not be considered all‑inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. This is a safety‑sensitive position and may be subject to additional compliance requirements.

For individuals hired to work in Washington, Asset Living is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of Washington and includes the range of factors considered in making compensation decisions including but not limited to skill sets; experience and training; certifications, etc. We would not anticipate that the individual hired into this role would be near the top end of the compensation range, but that decision will be dependent on the facts associated with each specific individual’s relevant experience for the role. A reasonable estimate of the range is below.

Washington Pay Rate

$195,000 - $235,000 USD

As set forth in Asset Living’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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