Director, Program Management

The Director of Operation Services is a global operations leader responsible for the end-to-end delivery, scalability, and performance of ASM's operational service capabilities across semiconductor equipment manufacturing, installation, and lifecycle sales and services. This role partners with Field Services, Manufacturing, Supply Chain, Engineering, and Commercial teams to own the global operating model and ensure consistent execution, operational excellence, and customer impact worldwide.

Roles & Responsibilities

Operational Strategy & Governance

• Define and execute the global Operations Services strategy aligned with ASM's business objectives, product roadmap, and installed base growth.
• Establish an operating model that balances standardization with regional execution needs.
• Create governance, operating cadence, and performance management framework across regions.
• Act as a strategic advisor in operational scalability, risk, and service readiness.

Service Delivery & Execution

• Ownership of global delivery of operational services: equipment manufacturing and configuration, tool installation and ramp readiness, installed base lifecycle support, and customer and fab‑site operational requirements.
• Drive adherence to service standards, KPIs, SLAs, and customer commitments.
• Ensure seamless handoffs from field leadership in the customer experience.

Process Optimization & Continuous Improvement

• Reduce variation and improve commonality within regional tool and workflow management for increased speed, quality, and scalability.
• Improve operational efficiencies through identification of automation, digitization, and technology solutions.
• Proactively manage operational risk, compliance, and business continuity.

Financial & Resource Management

• Ownership of operational budget, cost optimization initiatives, and productivity targets.
• Partner with Global Planning to forecast demand, manage capability, and drive cost improvements ensuring effective resource planning across teams, regions, and service lines.

People Leadership & Capability Building

• Lead, develop, and inspire a high‑performing, diverse leadership team.
• Build and grow organizational capability through talent development, succession planning, and workforce planning.
• Foster accountability, collaboration, customer focus, and continuous improvement.
• Drive culture of safety and inclusion across operations.

Cross‑Functional & External Partnership

• Partner closely with Product, Engineering, Supply Chain, Software, Customer Support, HR, and Finance.
• Act as the operational interface for key customers and suppliers when needed.
• Ensure seamless handoffs across end‑to‑end value streams.

Qualifications

• Bachelor's degree in Business, Engineering, Operations Management, or a related field; Master's degree preferred.
• 10+ years of progressive experience in operations, service delivery, and/or operational leadership roles in semiconductor equipment, high‑tech capital services, or manufacturing.
• Proven experience leading large, global, and cross‑functional teams.
• Strong track record of driving operational excellence, transformation, and scalable service models.
• Demonstrated financial acumen, including budgeting, cost management, and ROI analysis.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identity or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.

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