Senior Director, Reliability & Service Operations

A leading fashion technology firm in San Francisco is looking for a Senior Director - Reliability Operations. The role requires expertise in ITIL frameworks and SRE principles, driving operational excellence, and overseeing service management functions. Candidates should have over 10 years of experience in strategic leadership and operational transformation. Key responsibilities include defining the Reliability Operations strategy, leading real-time system monitoring initiatives, and developing a high-performing global team to enhance service reliability and user satisfaction.
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