Program Director - Stand Alone Shelter

Description

Program Directors report to the Chief Operating Officer (COO). Stand‑alone shelter experience required.

Responsibilities

• Exercise overall responsibility for the safe operation and effective results of all program operations at the facility.
• Provide continuance oversight of all facility and program activities.
• Ensure shelter maintains contractual compliance regarding program goals and objectives.
• Meet all performance expectations established for the shelter by AAPCI, the Department of Homeless Services, and other governing entities.
• Maintain a healthy and safe environment for residents and staff while ensuring residents move toward attainment of independent living or an appropriate living status beyond AAPCI shelter.
• Operate the facility and programs within the approved limits established by the annual budget.
• Serve as the primary program liaison to DHS.
• Collaboratively work with the Director of Operations, Senior Program Leaders, and Executive Management to deliver program outcomes.
• Work collaboratively with building management to maintain facility conditions, including ongoing monitoring of unit repairs and other requirements issued by DOHMH, DOB, FDNY, HPD, DHS, etc.
• Work alongside the Human Resources Department in (1) adhering to HR policies and procedures established in the employee handbook, (2) participating in the selection process for filling vacant positions, and (3) receiving guidance in handling employees’ performance problems.
• Work alongside the Quality Assurance and Compliance Department in (1) assuring the shelter remains in compliance with city and state regulations, (2) maintaining the facility at a level of excellence surpassing inspection requirements, and (3) conducting internal trainings/workshops to support professional development.
• Maintain the critical binder and ensure all necessary documents (inspections, fire drills, site schedule, security licenses) are up to date and audit‑ready at all times.
• Work collaboratively with food vendors to ensure timely deliveries and menu retrieval.
• Be responsible for maintaining effective communication and interaction with staff in all areas of the shelter while ensuring staff receive necessary training and professional development.
• Foster a positive teamwork environment through mentoring, coaching, and providing feedback to staff based on performance.
• Assess program needs and identify potential funding streams to enhance services.
• Serve as liaison to local service providers and community leaders to ensure a good relationship with the community.
• Ensure prompt responsiveness to incidents, especially Priority 1 incidents.
• Follow up and submit reasonable accommodations and grievances received by shelter residents.
• Oversee the administrative assistant, involved in daily department activities implementing the organization’s policies.
• Oversee the administrative assistant’s handling of petty cash funds, approving purchases.
• Review the petty cash reconciliation spreadsheet for accuracy and approved purchases for submission to the Finance Team.
• Conduct operation and social service department meetings to discuss program improvements and achieve program goals issued by funders, governing agencies, and AAPCI.
• Track, review, and complete payroll for employees assigned at the program location.
• Review and submit weekly, biweekly, and monthly internal and external reports required to track facility activity, staffing needs, housing placements, veterans, etc.
• Utilize demographic reports and other existing program data to evaluate shelter performance and implement short‑ and long‑term plans to achieve goals.
• On‑call 24/7.
• Tasks may be modified, expanded, and assigned over time.

Qualifications

Minimal Qualifications

Degree requirement: Master’s Degree in a relevant field with a minimum of 3–4 years of successful experience servicing homeless individuals/families, mental health, substance abuse, or senior‑level shelter administration. (Alternatively, a Bachelor’s degree with 5–7+ years of experience in similar areas.)

At least 3–5 years of documented progressive managerial experience.

Other Requirements

• Excellent computer skills including proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Strong verbal and written communication skills, emphasizing face‑to‑face, empathetic communication with shelter residents.
• Exceptional leadership skills in dealing with both staff and residents, coupled with a personal commitment to serving the poor and disadvantaged.
• Experience with mental health and substance use populations (preferred).
• Experience in staff training and development.
• An understanding of funding and industry regulations and a track record of meeting compliance standards.
• Strong organizational and communication skills.
• Ability to work on a strong team of professionals in a culturally diverse environment.
• License in social work or mental health counseling (preferred).

Compensation and Benefits

Base salary compensation being offered for this role is $116,506.66 .

AAPCI provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental & Vision
• Commuter Benefits
• Employee Assistance Program
• Paid Holidays, Annual Paid Time Off (23 days)
• Life Insurance
• Long Term Disability
• Retirement Benefits Plan (403B)
• You may also get your college student debt forgiven tax‑free on Federal Direct Loans created under the College Cost Reduction and Access Act of 2007, PSLF, if you work full‑time and after making 120 qualifying monthly payments under a qualifying repayment plan.

Equal Employment Opportunity

AAPCI is committed to providing Equal Employment Opportunity to all qualified applicants without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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