Senior Director Ambulatory Operations - Fort Worth

Why UT Southwestern

With over 75 years of excellence in Dallas‑Fort Worth, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world‑renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas‑Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on‑site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career!

Job Summary

Works in partnership with departmental and health system leadership to ensure the successful management of an assigned portfolio of outpatient clinics in Fort Worth, Texas. Partners with departmental leadership to provide oversight for the operational and financial performance of the assigned clinics, including coordinating institutional resources to optimize patient access, clinical workflows, quality/safety programs, facilities, and strategic planning to achieve integrated clinic operations and Health System objectives. Responsible for final budgets of assigned areas, assists senior executives and department leadership with business development plans and operationalizing clinical programming, executes health system strategic initiatives, assists in development and training for directors and clinical practice managers, and ensures an optimal patient experience by facilitating staff/provider engagement and satisfaction.

Benefits

• PPO medical plan, available day one at no cost for full‑time employee‑only coverage
• 100% coverage for preventive healthcare – no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

Required

• Education: Master’s degree in business administration, health care administration, public health, nursing, or related discipline.
• Experience: 8 years or more of health care management experience and 5 years of experience at the manager level or above in ambulatory practice management. A Bachelor’s degree and additional directly related work experience may be considered in lieu of the stated degree requirements.

Preferred

• Experience in an academic medical setting.
• Licenses and certifications: Registered Nurse licensure in the state of Texas or professional certification by the American College of Healthcare Executives (FACHE) and/or American College of Medical Practice Executives (CMPE/FACMPE).

Job Duties

• Responsible for an assigned portfolio of outpatient clinics that are multispecialty, multisite and generate a minimum of 50,000 annual visits.
• Partner with departmental leadership on operational and financial initiatives in coordination with governance committees and establish efficient and high‑quality patient outcomes.
• Assist in developing clinic leaders and support clinic medical directors in meeting goals and performance metrics including patient access, patient flow, patient satisfaction, revenue cycle metrics, and physician productivity measures.
• Collaborate with the department/health system’s clinical leadership to ensure patient safety and regulatory compliance.
• Oversee activities and initiatives to improve operational processes and productivity; monitor development of ambulatory specifications and establish priorities.
• Leverage and prioritize resources in Ambulatory Services and across the organization to facilitate projects on behalf of clinics; present data and program information.
• Partner with departmental leadership on strategies to promote employee satisfaction, retention, and talent acquisition; develop reward and recognition tools to promote exemplary performance.
• Analyze data to develop new and/or revise existing programs; develop project proposals and coordinate vetting/approval with stakeholders.
• Present to various senior‐level audiences; serve on committees as representative of the assigned program as appropriate.
• Leverage tools to develop training for management and staff ensuring effective clinic operations; recommend new policies and procedures for improvement of program activities.
• Interpret, explain, and discuss analytics and outcomes with project teams; recommend support strategies for improving clinical processes and patient outcomes including management of patient responsiveness, call triage, documentation of care, wait times, and care management.
• Partner with departmental and physician leadership on space utilization and ongoing facility development/maintenance.
• Perform other duties as assigned.

Security

This position is security‑sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal‑opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

Location & Job Details

Primary location: 5323 Harry Hines Blvd, Dallas, TX. Work location(s): 5323 Harry Hines Blvd.

Job type: Standard; Position type: Professional & Executive; Schedule: Full‑time; Shift: Day; Employment status: Regular.

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