Director, Customer Supply Chain - Global CPG

About The Role

• Deliver market cluster customer service & volume objectives and enable growth by driving excellence in execution and building strong relationships across the internal & external network.
• Support the commercial business development of the country cluster by delivering reliable and responsive service.
• Own and develop the Country cluster supply chain strategy and route to market by identifying and balancing key drivers from an economic, industry, customer and competitive landscape perspective.
• Leverage and actively manage the GBS process towers & teams and act as an advocate for E2E SC integration and efficiency.
• Manage active relationship with Global planning & logistics functions, Regional supply chain teams and operations; primary point of contact for all Supply Chain related items in the Country cluster.
• Ensure local market intelligence and day‑to‑day operations align with global, regional and local goals (e.g., SLAs, budgets, lead times).
• Own the cluster country supply chain budget & service level.
• Participate actively in demand validation and sign‑off of the Country cluster.
• Develop joint business plans with key customers and enable customer intimacy & proximity.
• Support development of robust weekly plans and forecast consumption assumptions; lead the country cluster S&OE / S&OP discussions.
• Deliver New Product Introduction within the Country/cluster, including management of slow moving/obsolete inventory/blocked inventory.
• Serve as SPOC of the Country cluster for any Global/Regional projects.
• Ensure Global/Regional processes and policies are implemented and adhered.

Job Responsibilities Include

Scope

• Dedicated regional cluster business unit in Global Corporate Accounts Sales.
• Approximately 185,000mT annual sales volume.
• ~80 Global Customers and ~400+ SKUs.
• Country cluster logistics budget of approx. 50 million CHF.
• Achieve country cluster forecast accuracy, forecast bias, service level, inventory and perfect order objectives.

Influence country cluster planning

• Input in monitoring market/customer intelligence and forecast enrichments.
• Support supply balancing activities related to demand shaping (and S&OEs).
• Agree on a final S&OP and budget demand plan and critical points to be escalated/resolved for Country cluster.
• Align with commercial teams key New Product Introduction and promotions/activations.
• Provide demand visibility to the supply & execution teams.
• Deliver performance reviews & intakes with key customers.
• Monitor adherence to OPR plans (demand, supply and orders).
• Oversee regional implementation of S&OP and S&OE decisions.

Influence country cluster DC logistics

• Inbound deliveries, finished goods shipping and product pickups.
• Obsolete / outlet inventory management.
• Manage transport & delivery issues.
• Transportation fleet for liquid transportation.
• Customs processing.
• 3PL performance monitoring & tracking.
• Logistics budget & drive logistics productivity and improvement projects.
• Local distribution strategy and warehouse needs (cost to serve).

Influence country cluster order fulfillment

• Order management (execution and invoicing).
• 3rd party operations and root cause analysis for refusals/returns.
• Transport purchase and invoicing, including effective reporting for refusals/returns.
• Recall strategy and product recalls (in close alignment with Crisis management teams).
• Order changes / cancellations and resolution of customer complaints.
• Implementation and follow‑up of agreed customer SLAs.
• Key stakeholder exchange and action plans based on customer performance reviews.
• Supervise product availability (i.e. escalations, shortages).
• Supervise the management of incomplete orders.
• Own service level review and problem breakdown analysis for service hits.
• Direct GBS process teams.

About You

• Graduation in Engineering / Business Administration / Economics or Systems Sciences.
• Postgraduate in any business / supply chain discipline.
• Proficient in English; Spanish a plus.
• Strong communication & presentation skills.
• Commercially oriented and balanced professional (expectation management).
• Ability to lead and manage change in a complex environment.
• Minimum 15+ years overall experience, including 10+ years in F&B/FMCG industry.
• Proactive and collaborative approach, demonstrated people leadership via direct and indirect influencing.
• Experience in leading customer‑facing functions set‑up/scale‑up/transformation.
• Critical thinking, ability to spot trends and work with large data, multiple stakeholders and challenging context.
• Direct experience in continuous improvement of supply chain processes and systems.
• Hands‑on & data driven.
• Problem‑solving skills through root‑cause analysis.

What You Can Expect From Barry Callebaut

• Salary range of $160,000 – $190,000, depending on factors such as experience and location, plus annual bonus and a comprehensive benefits package.
• MyFlex PTO (unlimited!) and paid holidays.
• Environment that welcomes workplace flexibility and a hybrid environment.
• Atmosphere where diversity is embraced and inclusivity is second nature; culture of #OneBC.
• Ability to grow personally and professionally within an organization that values development and internal career growth.

We are committed to building a diverse and inclusive team and encourage all qualified candidates to apply.

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