Senior Product Manager - Technical, Alexa Connections

Overview

The vision for Alexa is to be the world’s best personal assistant. Such an assistant will play a vital role in managing the communication lives of customers, from drafting communications to coordinating with people on behalf of customers. At Alexa Connections, we’re leveraging Generative AI to bring this assistant to life. If you’re passionate about building magical experiences for customers, while solving hard, complex technical problems, this role is for you. You will operate at the intersection of large language models, real time communications, voice and graphical user interfaces, and mixed reality, to deliver delightful features for end customers. Come join us to invent the future of how millions of customers will communicate with and through their virtual AI assistants.

Key responsibilities

• Senior Product Manager - Technical in Alexa Connections, responsible for building messaging experiences where Alexa acts as an agent to get things done for customers.
• Collaborate cross-functionally with engineering, science, design, business intelligence, operations, finance and executive teams to bring features to market and develop business opportunities.
• Synthesize a variety of technologies and capabilities into high quality, simple products and applications that customers love.

A day in the life

As a product owner with high ownership, you are a business owner and primary point of contact for partner teams. You will learn customer problems, analyze service and business metrics, write PRFAQs and BRDs, iterate on product decisions with the Science and Engineering teams, and work with solution architecture, legal, documentation, and other partners. You will communicate with senior leadership, engineers, business and sales experts, marketing, data scientists, content writers, and more to develop strategies, test hypotheses, and solve problems that matter to customers.

About The Team

Our vision is to make Alexa the world’s most trusted connection assistant for getting things done and creating moments of joy. We focus on trust as the foundation, end-to-end customer journeys, and joyful, proactive experiences that create memory. We are building a culture that supports career milestones and collaboration while serving our customers to delight.

Basic Qualifications

• 5+ years of product or program management, product marketing, business development or technology experience
• Bachelor's degree
• Experience with feature delivery and tradeoffs of a product
• Experience owning/driving roadmap strategy and definition
• Experience with end to end product delivery
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience managing technical products or online services
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Preferred Qualifications

• Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
• Experience in building and driving adoption of new tools

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at

USA, CA, Sunnyvale - 173,900.00 - 235,200.00 USD annually

USA, WA, Seattle - 151,200.00 - 204,600.00 USD annually

Company: Amazon.com Services LLC

Job ID: A

#J-18808-Ljbffr