Swatch Head of Retail

Job Description

Swatch is looking for a Head of Retail Sales who is responsible for overseeing the entire sales team, setting sales strategies, managing sales performance, and driving overall revenue generation across all retail locations, often including responsibility for developing sales initiatives, training staff, analysing sales data, and ensuring customer satisfaction is maintained at a high level.

Responsibilities

• Develop tools for daily business in the stores and in collaboration with Swatch HQ
• Develop objectives to ensure store profitability
• Analyse sales and KPI’s to maximise store performance
• Prepare sales forecast according to the budget/commercial targets in the country per store and employee
• Supervise & implement actions of turnover of sales, operations strategies to maximise growth potential for the retail business
• Create reports to use on a daily business
• Review and manage inventory levels through identification of appropriate product assortment for corporate stores in line with Swatch HQ procedures
• Oversee the sales and operations of the retail locations
• Help identify new business opportunities for retail division by detecting potential new store locations across the market and obtaining approval by Swatch HQ
• Establish retail expense budget for the country
• Close/relocate non‑performing or incorrectly located stores
• Evaluate competitive challenges for the brand and identify opportunities for growth and profit enhancement
• Respect brand identity, ensuring brand image and position are properly maintained in the stores in line with Swatch HQ
• Conduct weekly meetings with District Managers
• Establish a SWATCH spirit within the Retail Organization (efficiency, unity, cooperation)
• Assess team performance and provide constructive feedback to support skill development
• Support 29 locations with 7 direct reports

Qualifications

• 8-10 years of Retail Management experience
• High identification with brand values
• Strong negotiation skills
• Problem solving & customer service oriented
• People management, leadership and communication skills

Benefits

The Swatch Group is an equal opportunity employer that promotes diversity and is committed to environmental sustainability.

• Excellent health, dental and vision insurance (eligible 1st of the month following 30 days; generous employer contribution)
• Immediate participation in the 401(k) and 100% vested employer match after one year
• Company paid life insurance and long‑term disability
• 18 PTO days per year, 23 PTO after 5 years
• 7 days per year extended paid time for medical, parental and military leave
• Holiday pay
• Voluntary flexible spending account, short‑term disability, accident/hospital indemnity insurance
• Employee product discount
• Internal transfer and growth potential
• $500 employee referral bonus

Location

800 Waterford Way, 33126 Miami FL, United States (Florida)

Company Address

The Swatch Group (U.S.) Inc., 800 Waterford Way Suite 1000, Miami, FL 33126, USA

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