Director, Product - Small Commercial

Overview

The Director, Package Product Management leads the development and execution of strategy for Markel’s commercial package product portfolio within the Small Commercial Business Unit. This role is accountable for driving profitable growth through disciplined underwriting, sound product strategy, and effective portfolio management across packaged offerings. Working in close partnership with underwriting, actuarial, distribution, claims, operations, and technology teams, the Director will advance pricing and underwriting capabilities, refine risk appetite, improve automation and ease of use, and identify opportunities for organic expansion. Working with Senior and Executive Management, this position is accountable for reviewing and evaluating referrals for pricing, coverages, and loss detail in order to underwrite profitable business in a portfolio arrangement. Develop and maintain productive relationships within assigned UW segments; product line management; Senior/Executive Management; Business Development and shared service functions such as claims, finance, etc.

Key Responsibilities

• Monitors frameworks for underwriting decisions (e.g., referrals, technical reviews) and recommends improvements, as needed.
• Evaluates portfolio performance regularly working with Underwriting Leaders to identify drivers of performance, risks, and opportunities.
• Drives UW technical excellence working with Underwriting Leaders to identify and resolve issues.
• Works with Underwriting Leaders to identify product and services enhancements, underwriter capability development opportunities (e.g., skills, tools).
• Proven leadership experience in cross-functional, matrixed environments.
• Excellent communication skills with the ability to engage senior leaders and technical teams alike.
• Delegate underwriting authority to underwriting staff via letters of authority; monitor and revise as appropriate.
• Assist and oversee product strategy, communication and execution.
• Maximizes individual and team performance through automation efforts.
• Presents to senior management on key indicators, metrics, and drivers that impact the attainment of business goals.
• Acts as a knowledge expert within the company on industry trends related to assigned products and educates the organization on best practices in the market.
• Assist in the development and implementation of new products. Assist and leads the effort in conjunction with PRS to make recommendations on product design, price and development efforts.
• Strong analytical skills and excellent problem solving/decision making abilities and the ability to translate data into strategic decisions.
• Manage assigned product line(s) to achieve profit, revenue, loss ratio, and expense targets. Is responsible for setting underwriting, profitability, growth and retention of new and renewal business that is consistent with underwriting strategies.
• Maintains an understanding of all Markel products, services and solutions and initiates discussions with other business units as appropriate.

Qualifications & Experience

• Bachelor’s degree required; advanced degree (MBA, MS, or equivalent) preferred.
• Minimum 10 years of current multiline package experience, preferably with deep exposure to underwriting, product management, pricing, or actuarial disciplines.
• Expert-level knowledge of all aspects of coverage forms, exclusions, and exposure. Pricing, structure, rating, rating plans, loss forecasting, market knowledge, preferred.
• Advanced knowledge of and experience operating within several different industry segments experience; insurance operations; claims, finance and actuarial concepts; regulatory environment; loss control/risk engineering; reinsurance; account management; product development; and industry trends.
• Models effective collaboration within/across teams, stakeholders and partners (e.g., UW Support, Claims, Actuarial, NA Product Teams). And broad understanding of claims, actuarial, product development, regulatory and compliance functions.
• Must be a skilled collaborator who is willing to assess all sides of an issue, bring in others with expertise, and independently execute and advance the collaboration model.

US Work Authorization

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Pay Information

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. The salary for the position is $136,840 - $188,155 with a 55% bonus potential.

What’s In It For You

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.
• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

How to Apply

Are you ready to play your part? Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.

Important Notices

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race, color, sex, religion, creed, national origin or place of birth, ancestry, age, disability, affectional or sexual orientation, gender expression or identity, genetic information, and other protected statuses as required by law.

Should you require any accommodation through the application process, please send an e-mail to No agencies please.

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