Executive Director
Atria Senior Living, Newburyport, MA, United States
Overview
We create communities where employees thrive in their work, helping our residents thrive in their homes.
Benefits
- Paid holidays and PTO
- Community employees may receive annual anniversary rewards dependent on classification.
- Benefits package also includes Health, Dental, Vision, and Life Insurance.
- Retirement Savings Plan / 401(k) employer match.
- Tuition reimbursement (U.S. Based Communities).
- Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location.
Qualifications
- A Bachelor's degree in Business Administration, Healthcare Administration, or related subject is required.
- Three (3) to five (5) years of experience in operations management with demonstrated success in meeting financial and sales goals preferred.
- Ability to become licensed as an administrator for assisted living within a prescribed timeframe in states requiring such a license.
- Must possess a valid driver’s license.
- Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle).
- Must satisfactorily meet and be in compliance with Company motor vehicle policy standards and Travel Policy.
Responsibilities
The Executive Director is responsible for leading the community’s day‑to‑day operations, including full profit and loss responsibility. The Executive Director plans, implements, and evaluates all aspects of operations, recruits and trains team members, and has direct supervisory responsibility for a high‑performing team of leaders in the disciplines of sales, care, hospitality, and resident engagement. This role fosters an environment of high customer satisfaction, ensures a quality‑oriented and engaged workforce, and maintains compliance with all local, state, and federal regulations to create a safe working and living environment.
- Lead the development and implementation of all sales and operations strategies and tactics for the community consistent with Company objectives.
- Regularly communicate performance with the Regional Vice President.
- Actively partner with the Community Sales Director to assess competitive threats, develop the sales plan, and engage in business‑to‑business sales calls.
- Understand the community’s care regulations and support the resident care program by regularly meeting with the Resident Services Director to address department concerns.
- Develop and implement successful strategies regarding labor, occupancy growth, revenue growth, expense control, and quality of services, and review and redirect activity as necessary.
- Ensure adherence to the Resident’s Bill of Rights.
- Interview, hire, train, develop, and evaluate assigned staff. Team sizes vary; average range is 65‑80.
- Constantly assess resident needs for staffing levels.
- Operate the community in accordance with Company policies and federal, state, and local regulations.
- Assist in developing operational budgets and capital requirements, including forecasting and approving all expenses.
- Act as a liaison between field operations and the Support Center and build strong relationships with Support Center resources.
- Remain active in local community activities and establish networks and resources for resident referrals.
- Perform regular reviews of and make recommendations on all aspects of building construction and preventative maintenance.
- Work in various positions in the community as needed and be willing and able to fill in as required.
- Build a high‑performing team and keep engagement high.
- Meet financial management requirements for the community.
- Maintain a safe working and living environment.
- Actively participate in in‑house sales activities, including prospective resident tours and special events.
- May drive Company vehicle from the community to social and other destinations, only if required by the community.
- May perform other duties as needed and/or assigned.