Director Product Delivery - Pre-Sales & Client Onboarding

JOB DESCRIPTION

The Product Delivery Director – Pre‑Sales & Client Onboarding role is uniquely differentiated by its ownership of the critical transition from pre‑sales to post sales. This role focuses on enabling pre‑sales effectiveness through solution readiness, configuration, and clarity, while ensuring a seamless, scalable onboarding experience once a client commits. The role is accountable for enabling growth and operational efficiency through improved conversion, onboarding speed, and accuracy across customer and group journeys, ensuring prospects and customers can move seamlessly from sale to active coverage with minimal friction, reduced manual intervention, and consistent, high‑quality outcomes.

Key platforms/tools include Salesforce Sales CRM and related onboarding, benefits, and marketing platforms. Accountability includes optimizing end‑to‑end onboarding workflows, improving data accuracy and handoffs across systems, and enabling scalable, repeatable onboarding experiences that support enterprise growth, speed to value, and long‑term platform stability.

RESPONSIBILITIES

• Define and manage a multi‑year product vision and roadmap aligned to enterprise strategy.
• Lead and mentor Product Managers and Product Owners within an agile framework.
• Own product backlog prioritization and lead continuous improvement through data‑driven insights, balancing value, risk, and compliance considerations.
• Partner with Business, Technology, and other functions to develop go‑forward strategic plans, ensuring integrated and incremental high‑quality delivery.
• Balance competing priorities across different lines of business and products.
• Define and monitor product KPIs and drive measurable outcomes tied to growth, cost management and customer satisfaction.
• Provide visibility to product status (key decisions, release/production issues, dependencies, risks, metrics, milestones) through ongoing status reporting to stakeholders, team members and interested parties.
• Understand and bridge connections across multiple projects/work efforts and stakeholders to determine dependencies, impact and sharing of new features and capabilities.
• Manage program/feature dependencies across teams and stakeholders, anticipating and proactively removing obstacles and barriers.
• Develop strong partnerships with functional leaders to drive focus on business objectives and be a trusted partner for executive management to ensure program success.

QUALIFICATIONS

• 12+ years of experience with a Bachelor’s degree; 3+ years of management experience (or equivalent education or experience).
• 8‑10 years of experience working with product, design and software engineering teams in an agile environment.
• Minimum of 5 years of experience managing product or design.
• A proven track record of delivering large, cross‑functional projects.
• Experience leading teams to build software technologies and products at scale.
• 3+ years in healthcare and management.
• Strong customer focus and know‑how to deliver exceptional experiences.
• Excellent organizational, time‑management and project management skills.
• Entrepreneurial spirit and intellectual curiosity with a bias toward action.
• Strong analytical and problem‑solving skills.
• Ability to clearly present written information and findings.
• Strong communication skills and ability to interact well with co‑workers and external contacts.

Base Pay Information

The national base pay range is a good‑faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on assessment of the candidate’s knowledge, skills, abilities, education, certifications and ability to meet required minimum job qualifications. Pay Grade E: $140,700 – $305,000.

ADDITIONAL INFORMATION & BENEFITS

• Competitive base and incentive pay.
• 401(k) with robust matching and non‑matching contributions.
• Rich medical & pharmacy benefits.
• 100% employer‑paid dental and vision benefits.
• Holistic wellbeing program with deep financial incentives.
• Generous paid time off plus 12 paid holidays and birthday off.
• Culture of growth and learning: career development, tuition reimbursement, recognition program.
• Family support: adoption assistance, fertility treatment, child, elder & pet care assistance.
• Social responsibility and volunteer opportunities.
• Employee discount program.

Fair Chance Ordinances and Criminal Background Considerations

This position requires a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, Los Angeles County Fair Chance Ordinance, City of Los Angeles Fair Chance Initiative, San Francisco Fair Chance Ordinance, and New York Corrections Law Article 23‑A.

Important Work Authorization Information

Delta Dental will not sponsor applicants for work visas for this position.

Equal Employment Opportunity Statement

Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental maintains an Equal Employment Opportunity Policy, Harassment‑Free Work Environment Policy and Respectful Workplace policies and will not tolerate violations of these policies.

Territory Restriction

Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia or other U.S. territories at this time.

Proof of Eligibility to Work

Proof of eligibility to work in the United States must be provided if selected for hire.

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