Director of Inside Sales & Customer Strategy

Are you a dynamic, customer‑obsessed leader ready to shape the future of our inside sales and service organization? Style Crest is seeking a Director of Inside Sales & Customer Strategy to lead, scale, and modernize our inside sales organization while shaping the strategy that drives profitable growth.

In this pivotal role, you'll lead end-to-end ownership of inside sales performance, customer lifecycle strategy, and revenue execution. You’ll lead a multi‑functional team that drives revenue, retention, and customer lifetime value.

Why Join Us?

At Style Crest, you’ll join a company with more than five decades of growth, innovation, and industry leadership. We’re committed to supporting the manufactured housing industry and the residential exterior market with an extensive product offering and a service platform our customers rely on each day. We foster a culture built on collaboration, continuous improvement, and customer‑focused excellence. Our teams take pride in working together to solve problems, support partners, and drive meaningful results.

Key Responsibilities

Inside Sales Leadership & Strategy

• Own the inside sales revenue number, including pipeline generation, conversion rates, and order value growth
• Design and execute a modern inside sales strategy across inbound, outbound, and account‑based motions
• Build a proactive selling culture, shifting from order‑taking to opportunity creation
• Develop segmentation strategies (customer tiers, product focus, verticals) to maximize growth
• Establish and track KPIs across funnel metrics: activity, conversion, average order value, retention
• Partner with field sales to create a seamless hybrid sales model (inside and outside alignment)
• Implement tools, playbooks, and cadences that drive consistency and scale
• Recruit, coach, and develop a team of high‑performing inside sales reps and specialists
• Build structured onboarding and continuous training in sales skills, product expertise, and systems
• Implement performance management frameworks tied to revenue outcomes
• Create career paths that elevate inside sales as a strategic talent pipeline

Customer Lifecycle & Revenue Operations

• Align service functions (Installation, HVAC Support, Warranty) to support sales growth and retention
• Identify upsell, cross‑sell, and renewal opportunities across the customer lifecycle
• Use data and customer insights to refine pricing, promotions, and engagement strategies
• Improve speed‑to‑quote, order accuracy, and overall buying experience

Operational Leadership

• Oversee Installation Services, HVAC Technical Support, and Warranty teams as extensions of the sales experience
• Drive process improvements that increase conversion, customer satisfaction, and repeat business
• Analyze trends (product issues, warranty claims, service delays) and translate into sales and product insights
• Ensure all customer‑facing teams are aligned to a revenue‑first mindset
• Partner with senior leadership to define growth targets, market strategy, and sales priorities
• Provide regular reporting on inside sales performance, trends, and opportunities
• Act as a key voice in shaping the company’s commercial strategy

Requirements

• Bachelor’s degree in a business‑related field or equivalent experience
• 7 to 10 years of progressive leadership experience in inbound/outbound sales center environments
• Proven success driving sales growth through inside sales teams
• Strong background in customer service and customer experience strategy
• Demonstrated ability to achieve sales goals through accountability and performance management
• Experience implementing best practices that elevate customer experience and operational efficiency
• Exceptional leadership, communication, and interpersonal skills
• Strong problem‑solving abilities and sound judgment
• Highly organized, detail‑oriented, and analytical
• Ability to build, mentor, and motivate high‑performing teams
• Skilled at cross‑departmental collaboration and conflict resolution
• Solid understanding of call center technologies and phone system
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
• Ability to thrive in a fast‑paced environment while managing multiple priorities

Benefits

• Life Insurance (Basic, Voluntary and AD&DD)
• Vacation Time
• Short Term & Long Term Disability
• 401(k) with Company Match
• Paid Holidays

About Us

Style Crest is a national leader in innovative building products and services for the manufactured housing and residential construction industries. For more than 50 years, we’ve partnered with customers across the country to deliver high‑quality siding, HVAC solutions, foundation systems, and a wide range of home improvement products. Headquartered in Fremont, Ohio, we’re known for dependable service, strong industry expertise, and a commitment to helping our customers build better, more efficient homes. Our team takes pride in providing reliable products, responsive support, and a customer experience that sets us apart.

Style Crest is committed to providing equal employment opportunities to all associates and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. We ensure fair treatment in all aspects of employment, including recruitment, hiring, training, promotion, and compensation. Our commitment to diversity and inclusion fosters a workplace where every individual is valued and respected.

This is an on‑site position based in Fremont, Ohio; regular in‑person presence is required.

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