IT and SYSTEMS DIRECTOR

Obie Companies is committed to hard work, making a difference, creating opportunities, and leaving the world a better place. Its legacy is a work in progress. The joy is in the journey.

Obie Companies is a real estate development firm located in Eugene, Oregon. Our portfolio includes boutique hotels, vibrant retail environments, co-working commercial space, and residential developments.

The IT and Systems Director is responsible for the day-to-day support of all IT systems, business systems, office systems, computer networks, and telephone systems throughout Obie Companies affiliated properties, which comprises 8 active businesses, including:

• Four (4) hotels: Inn at the 5th, Inn at 500 Capitol, the Gordon Hotel and The Residence Inn.
• One (1) multi‑family apartment complex: the Gordon Lofts;
• One (1) co‑working office space: the District Coworking; and
• One (1) mixed‑use commercial shopping center: the 5th Street Public Market
• One (1) corporate office: Obie Companies

Additionally, the IT and Systems Director is responsible for Information Technology issues, products, and services, provide user training and support of all property/site systems, network enhancements, hardware and software support. Also maintains inventory of all hardware products and software licenses, and reviews maintenance agreements.

REPORTING MANAGER

The IT and Systems Director reports directly to the President of Hospitality, with dotted‑line reporting to both the Vice President of Real Estate and the Vice President of Administration for Obie Companies.

DUTIES AND RESPONSIBILITIES

IT and Systems Director

• Committed to delivering high levels of customer service.
• Responds courteously and efficiently to queries and problems from guests and system users.
• Responsible for smooth functioning and co‑ordination of vendors for Guest Internet, Property Management Systems - PMS, Point of Sale - POS, IPTV, Telephone systems and other software vendors.
• Ability to troubleshoot hardware and software problems.
• Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and support for the underlying server/desktop infrastructure.
• Capable of conducting Root Cause Analysis on a problem.
• Strong knowledge of Network fundamentals, general network setup and device configuration.
• Expert knowledge of server hardware, Disk storage technology, I/O devices.
• Skilled in usage of system level profiling tools and network monitoring systems
• Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.
• Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
• Manage leadership in the establishment of project scope, technical strategy, cost, budget and support staff requirements with new IT initiatives.
• Prepare Policy & Procedures for the IT Department and for the user department.
• Managing Disaster Recovery Process and ensuring regular daily backup is taken.
• Anti‑virus setup and day‑to‑day support.
• Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment.
• Ensure that policies and procedure relating to PCI compliance are updated.
• Maintains a system error / progress logbook and deals with reported problems.
• Responsible for ensuring that IT Audit points are implemented as per relevant Standard operating Procedures.
• Is aware of IT Security Policies and ensures implementation through regular staff training.
• Keep updated with latest hotel technology and security risks on a regular basis.
• Able to perform other IT or Systems related task assigned by the management.

QUALIFICATIONS

Minimum of 5-10 years proven working experience in Hospitality, Operations, and IT support roles.

Minimum of 3 years of IT supervisory/management experience.

Degree or diploma in Information Technology field. Along with an in-depth knowledge of Microsoft Operating systems, Microsoft or Cisco certification.

Experience with Hospitality related applications and/or systems (PMS, POS, CRs, CRM, Key card, PBX, Voicemail).

Applicable Microsoft certifications: MCSA, MCTS, or MCITP for Windows Server, MCDST for workstations.

Excellent communication and listening skills.

Ability to work under pressure.

Excellent organizational and prioritization skills, attention to detail, and problem‑solving skills.

Excellent time and project management skills.

Must be flexible in working hours, including weekends, evenings, and holidays.

This position operates in a professional office environment and will be asked to travel on occasion.this role requires the employee to be in the office or on‑site during the standard work week.

Physical Requirements

• This position requires frequent sitting, occasional walking, and occasional need to climb, crawl, crouch, or be in various other positions to set up IT hardware and infrastructure.
• Must have the ability to read and comprehend large quantities of information, operate computer equipment, speak, hear, bend, stoop, reach, lift, move, and carry up to 30 lbs. independently.
• Regularly required to sit, stand, bend, reach, and move about office setting.

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