Director of Responsible AI

Position Summary

The Director of Responsible AI is accountable for establishing, leading, and continuously evolving MemorialCare's enterprise framework for the safe, ethical, transparent, and compliant use of artificial intelligence across the health system. This role ensures that all AI-enabled solutions—whether internally developed, externally sourced, embedded within vendor platforms, or operationalized through clinical and business workflows—are appropriately evaluated, governed, monitored, and aligned with MemorialCare's mission, values, regulatory obligations, and risk tolerance.

Serving as MemorialCare's central authority for AI governance, the Director defines and operationalizes standards, policies, controls, and approval pathways that enable innovation while safeguarding patient safety, clinical quality, data privacy, security, and operational integrity. This includes establishing consistent criteria for AI use cases, model risk classification, lifecycle oversight, and accountability, as well as ensuring that ethical considerations such as fairness, bias mitigation, transparency, explainability, and human oversight are embedded into AI design and deployment decisions.

The Director of Responsible AI acts as a strategic advisor and trusted partner to Information Services leadership and collaborates closely with Legal, Compliance, Privacy, Information Security, Quality, Clinical, Operational, and Enterprise Risk stakeholders. Through these partnerships, the role aligns AI initiatives with regulatory requirements, accreditation standards, and internal governance processes, while proactively identifying, assessing, and mitigating emerging risks associated with AI technologies. The Director also plays a key role in guiding leadership decision‑making on AI investments, vendor selection, and enterprise readiness.

In addition, the role is responsible for establishing sustainable operating models for responsible AI, including governance forums, escalation mechanisms, documentation standards, monitoring and audit practices, and education and awareness programs. By promoting a culture of accountability and responsible innovation, the Director enables MemorialCare to leverage AI capabilities in a manner that enhances patient outcomes, supports caregivers and staff, improves operational efficiency, and maintains public trust.

Essential Functions

1. Demonstrate professionalism and confidence to interact regularly with senior leadership and executives on strategy, planning, and operational execution.
2. Advocate and serve as a positive role model for encouraging others to embrace innovative changes and transformation associated with IS projects.
3. Manage multiple vendor relationships, support and deliverables, and negotiate terms to best meet MemorialCare's requirements.
4. Define, implement, and maintain MemorialCare's enterprise AI governance and Responsible AI framework.
5. Establish AI intake, review, and approval processes for new AI use cases and AI‑enabled vendor solutions.
6. Chair or support AI governance committees and provide clear recommendations on AI approval, restriction, escalation, or rejection.
7. Assess AI initiatives for risk, including data use, privacy, security, bias, transparency, clinical safety, and operational readiness.
8. Ensure human‑in‑the‑loop controls, escalation pathways, and post‑deployment monitoring are defined and enforced.
9. Partner with Legal, Compliance, Risk Management, Cybersecurity, Privacy, and Quality teams to ensure regulatory and policy alignment.
10. Oversee vendor AI due diligence, including evaluation of model behavior, data handling, contractual safeguards, and ongoing performance monitoring.
11. Develop and deliver AI literacy and responsible‑use guidance for leaders and staff.
12. Serve as an executive advisor on AI risk posture, governance maturity, and emerging regulatory or technology trends.
13. Build and lead a multidisciplinary team supporting AI governance, risk assessment, and monitoring activities.
14. Lead and prioritize the deployment of innovation and digital transformation to enable more optimized business outcomes and consumer engagement by combining technical and business capabilities, lean processes, toolchains and platforms.
15. Build and lead a team of skilled technical professionals that assess, lead and integrate solutions to support businesses and maintain an agile digital integration and transformation architecture.
16. Develop staff performance expectations, goals and metrics, and establish career path goals for each member, performing regular evaluations and providing guidance.
17. Hold responsibility for all aspects of managing and leading a team including hiring, developing staff, managing performance and rewarding employees, establishing an inclusive and innovative culture that feels valued and thrives.
18. Deliver continuous improvement of patient‑facing digital technologies across all areas within MemorialCare to bring in agility and consistency with a high level of return on investment while ensuring patient satisfaction and engagement with MemorialCare.

Compensation

Pay Range: $176,945–$243,298 annually (Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including shift differentials, extra shift incentives, and bonus opportunities).

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