Director, CX AI Strategy & Automation (Hybrid)

A technology solutions provider is hiring a Director of CX AI in Chicago, IL. This strategic leadership role involves developing and executing the AI roadmap for elevated customer experience across global support operations. The ideal candidate will bring a track record in customer experience, technical leadership within cross-functional teams, and a deep understanding of AI architectures. The position offers a hybrid work model with comprehensive benefits including medical, 401(k) matching, and flexible vacation policies.
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