Client Solutions Director – responsible for cultivating client relationships, delivering strategic digital and AI projects, and growing program revenue within WWT Digital & AI Platforms.
Responsibilities
- Lead and evangelize internal initiatives to drive continuous improvement.
- Assess team health and staffing levels across the DPD practice, collaborating with peers and Managing Directors to address capacity issues.
- Oversee all solution‑led programs and define processes for program oversight, including weekly program reviews.
- Build and maintain processes for program health assessment and ongoing success.
- Report program status regularly to Managing Directors and participate in monthly and quarterly performance/business reviews for digital accounts.
- Partner closely with services leaders inside and outside the solution practice to ensure client success, strengthen partnerships, and identify cross‑functional opportunities.
- Own key client relationships, foster trusted partnerships with senior stakeholders, and support delivery teams as a point of escalation.
- Build and maintain senior‑level client relationships within strategic accounts and pursue account growth opportunities, such as cross‑channel WWT offerings.
- Build and grow business partnerships at senior levels of client organizations (C‑suite/VP/Director), with both technology and business leaders.
- Define and oversee client relationship management within the program team, partnering with sales to close contracts through proposal strategy, pitch approach, contract writing, and negotiation.
- Operate as the ultimate business consultant to the client, bringing industry expertise and thought leadership.
- Own the program strategy and shape the solutions we provide to clients.
- Serve as the primary account‑level financial lead, holding accountability for project budget expectations and growth goals.
- Guide delivery teams in reporting and delivery updates, ensuring the client recognizes value, and manage escalations as needed.
- Manage the WWT team across the lifecycle (pre‑sales, strategy to delivery, launch, and post‑planning).
- Coach and mentor program leads and drive team health.
- Operate as the most senior lead of the client program, coordinating and promoting within WWT as needed.
- Provide regular status and financial reporting to WWT leadership.
- Lead and coordinate across internal organizational lines to present a unified team to the client.
- Utilize industry best practices, fully understand client goals, and educate on industry challenges.
- Proactively provide solutions and ideas, and create thought‑leadership collateral or present key decks for internal or external audiences.
- Bring forward industry leadership and best‑practice solutions, helping create re‑usable customer‑facing collateral.
Qualifications
- 15+ years of applicable experience, including 3+ years as a Digital Account Director, Digital Project Director, or client‑facing consultant at the Manager or Sr. Manager level.
- Proven track record of establishing and growing high‑value relationships and partnerships with customers.
- Experience presenting/pitching strategic recommendations and complex concepts to C‑level executives or business owners.
- Experience leading complex digital transformation programs including AI, e‑commerce, mobile applications, websites, loyalty, business intelligence, and point‑of‑sale.
- Highly skilled at leading diverse cross‑functional teams to create, implement and evolve technical solutions that drive tangible, measurable client results.
- Experience with Agile development practices and collaborating with software development teams through the product life cycle.
- Experience working at a digital consultancy or agency.
- Held responsibility for project financials/budget and understanding P&L.
Working Conditions
- Travel as needed to clients and WWT sites (approximately 20% or less).
Education
- Bachelor’s degree in a relevant field.
Salary
Estimated base pay range: $175,000–$200,000 annually, varying by location, experience, skill set, performance, and business needs. Variable incentive compensation such as bonuses or commissions may also apply.
Benefits
- Health and Wellbeing: Health, dental, and vision care; onsite health centers; employee assistance program; wellness program.
- Financial Benefits: Competitive pay, profit sharing, 401(k) plan with company matching, life and disability insurance, tuition reimbursement.
- Paid Time Off: PTO and sick leave (starting at 20 days per year) & holidays (10 per year); parental leave; military leave; bereavement.
- Additional Perks: nursing mothers benefits; voluntary legal; pet insurance; employee discount program.
Reporting
- This position reports to the Senior Client Solutions Director within the digital organization.