Head of Account Management, NorthAm - Wise Platform

Wise is a global technology company, building the best way to move and manage the world’s money.

Job Description

We’re looking for an exceptional Head of Account Management to join our fast-growing Wise Platform team in North America. This role will shape the future of account management at Wise, grow a high-performing team, and transform how millions of customers experience international payments through partnerships with companies such as Morgan Stanley, Ramp, Mercury, Melio, Gusto, Hubstaff, and Brex.

Responsibilities

• Lead, grow, and develop the account management team: build and scale a high-performing function, set strategy, recruit, coach, and mentor members.
• Shape the AM function: establish practices, behaviors, and processes; create KPIs, implement account plans, drive measurable results.
• Drive growth and revenue: own the P&L for a growing portfolio, identify upsell opportunities, resolve blockers, maintain relationships with key stakeholders.
• Be a hands‑on leader: engage directly with partners, support the team in solving complex challenges, and guide strategic conversations.
• Champion partner success: advocate for partners internally, collaborate across product, engineering, legal, compliance, and delivery to prioritize value‑driving features.
• Foster a collaborative culture: build a team culture reflecting Wise’s values—accountability, customer‑centricity, continuous improvement.

What you’ll get

• Make an impact: shape the team’s future, build foundations for growth, unlock full potential.
• Build and scale: autonomy to grow the AM function, drive growth with world‑class partners, develop excellence standards.
• Inspire teams: lead by example, navigate complexity, deliver results for customers, partners, and Wise.

Qualifications

• Proven leadership: 2–5 years of scaling and leading high‑performing account management teams, with strong mentoring. Fintech or payments experience is a plus.
• A track record of growth: success in managing and growing accounts, building relationships across executive and operational stakeholders.
• Operational excellence: experience implementing scalable practices, defining KPIs, establishing measurable processes.
• Hands‑on and collaborative: willing to join partner calls, capture feedback, thrive in fast‑paced environments.
• Exceptional coach and mentor: passion for developing others, guiding managers to grow skills and ownership.
• Customer‑centric mindset: prioritize customer and partner needs while balancing business objectives.
• Creative problem solver: find solutions despite blockers, navigate complexity to deliver results.

Additional Information

If you’re passionate about building teams, leading by example, and driving customer‑focused growth, we’d love to hear from you.

What We Offer

Find out more about our benefits and how we build an inclusive, diverse, and equitable workplace.

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