Sales Director

Overview

Courtyard by Marriott Corpus Christi

SECTION ONE: MCR Universal Role Standards

Executive Summary

CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

AREAS OF EXCELLENCE

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Duties and Expectations

• Happy Guests
• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
• Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
• Events: Awareness and support for all groups and events at the hotel.
• Technology: Understanding of relevant technology for each role.
• Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
• Teamwork
• Communication: Clear, honest, and professional communication between Team Members.
• Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and guests.
• Collaboration: All Team Members must be committed to working together to create a welcoming environment and a positive workplace.

SECTION TWO: Sales Director, Role Specific Duties and Expectations

The Director of Sales will be responsible for the following:

• Meeting and Exceeding Group Booking Goals
• Increase Average Daily Rate and Occupancy Growth
• Growing Market Share on Annual Basis
• Revenue Maximization and Expense Control
• Sales and/or Events Department Oversight
• Maintain Client Relationships & Networking

Other Duties And Responsibilities

• Proactively develop quantifiable action plans and conduct site inspections.
• Develop and execute strategic plans to achieve optimal occupancy and ADR growth.
• Coordinate with revenue and pricing teams to build pipelines for key dates and soft periods.
• Secure new business and demonstrate proactive capabilities.
• Oversee operations of the hotel sales function including sales follow-up and administration.
• Execute and support the operational aspects of business booked, including proposals, contracts, and customer correspondence.
• Oversee event management of group bookings and ensure a seamless on-property experience with friendly service.
• Maintain guest satisfaction scores.
• Build and maintain professional relationships with clients, third-party planners, and other lead sources.
• Maintain strong visibility in local community and industry organizations via visits, trade shows, and sales calls.
• Attend meetings and other functions required by the hotel or management, even outside typical hours.

SECTION THREE: Qualifications & Requirements

Qualifications

• Bachelor’s or Associate’s Degree Preferred.
• Work Experience: Supervisory experience preferred; progressive hospitality experience in Rooms and Food & Beverage departments is preferred.
• Positive attitude and willingness to learn.
• Strong verbal and written communication skills.
• Ability to influence others, negotiate, provide friendly service and possess professional selling skills.
• Ability to work independently and manage multiple tasks.
• Attention to detail, ability to meet deadlines, and strong organization and presentation skills.

Physical Working Demands & Working Environment

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. The employee is regularly required to:

• Stand or remain in a stationary position for long periods (3-4 hours at a time).
• Type on and operate computers and other office machinery, perform data entry, dial a telephone, manipulate objects, and operate controls.
• Inspect and observe details at close and long range.
• Frequently walk around the property for tours.

Physical demands may be accompanied by moderate noise; some travel may be required to meet with prospective and current clients.

Language and Reasoning Skills

To perform the duties of this job, an individual must be able to:

• Read, write, understand and communicate effectively in English.
• Read and interpret English safety rules, operating instructions, and manuals.
• Write routine reports and correspondence in English with proper punctuation and grammar.
• Speak effectively in English before groups such as customers or employees.
• Read and interpret business records and statistical reports in English.

Note

This job description does not state or imply these are the only duties to be performed. Employees may be required to follow other job-related instructions and duties as assigned. The employer reserves the right to change or assign other duties. This document does not create an employment contract and constitutes an at-will relationship.

Our Company

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels with over 22,000 guestrooms across 37 states and 106 cities.
• Over 7,000 team members; operates hotels under multiple brands.
• Awards and recognitions including Fast Company’s 10 Most Innovative Travel Companies of 2020 and Marriott/Hilton accolades.

What we offer/What’s in it for you?

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance - available after 30 days for full-time team members

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