Delivery Senior Director - Cloud Service

NTT DATA is a $30 billion business and technology services leader serving 75% of the Fortune Global 100. We are looking for a Delivery Senior Director – Cloud Service to join our team in Austin, Texas. This role is hybrid, combining on‑site and remote work, and reports to the Public Sector SLED COO/CTO. The Senior Delivery Director leads cross‑functional delivery with a focus on client transformation, delivery excellence, profitable growth, cost reductions, and building high‑performance teams.

Job Overview

The Senior Delivery Director will manage 24×7 public cloud managed services for a key account, ensuring customer‑centric delivery, quality, value, and timely outcomes. The role requires exceptional leadership, deep public cloud operations knowledge, and a proven track record of delivering complex digital IT solutions.

Responsibilities

• Own end‑to‑end service delivery for a 24×7 public cloud managed services contract
• Ensure compliance with SLAs, OLAs, KPIs, and contractual obligations
• Develop and maintain Crisis Management/Disaster Plans
• Implement project mitigation plans for yellow or red deliverables
• Conduct Customer Governance meetings
• Manage outage, escalation and missed‑SLA incidents
• Implement and execute automation and efficiency programs
• Ensure accurate and timely revenue/cost/margin forecasts for assigned accounts
• Manage costs in alignment with annual operating plans and point of sale
• Manage staffing, scheduling, performance reviews and skills development
• Foster a culture of accountability, collaboration and continuous improvement
• Coach and mentor a large team of delivery leaders responsible for daily client operations
• Serve as the primary service delivery contact for the customer
• Lead service review meetings (weekly/monthly/quarterly)
• Communicate service performance, risks, incidents and improvement initiatives clearly and professionally
• Build strong relationships with customer stakeholders and internal teams
• Maintain a strong understanding of public cloud platforms (AWS, Azure, GCP) and managed services operating models
• Collaborate with architecture, security and engineering teams on service design and improvements
• Support contract renewals, scope changes and service onboarding/offboarding activities

Required Experience

• Bachelor’s Degree or equivalent experience
• 10+ years in service delivery, IT operations or managed services leadership roles
• 5+ years customer‑facing experience in an SLA‑driven environment
• 3+ years delivering public cloud services with AWS, Azure and/or GCP
• Experience with cloud operations, availability, security and resiliency concepts

Nice to Have Experience

• 5+ years working within Public Sector and Government Agencies
• Proven experience managing 24x7 support teams
• Certifications with AWS, MS Azure or Google Cloud Management Platforms

About NTT DATA

NTT DATA is a global leader in AI and digital infrastructure, providing enterprise‑scale AI, cloud, security, connectivity, data centers and application services. With expertise in over 50 countries, we deliver responsible innovation that accelerates client success.

Equal Opportunity Statement

NTT DATA is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For Pay Transparency information, please click here. For further information on your EEO rights, please click here.

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